Company:

Role Summary

We have existing opportunities to add Claims Service Representatives to our team! You will work in a remote based environment providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* In order to work remotely you will require High Speed Internet.(Download and Upload speed must both be at a minimum of 50 mbps)
* Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am. Weekend shifts are mandatory.
*This is a full-time opportunity and will require 37.5 hours of work per week.

Responsibilities
Review call report and ensure call has terminated properly then forward accurate and complete call reports as required.
Provide personalized customer service of the highest level
Arrange for the dispatch of adjusters or vendor partners when required
Field and answer branch inquiries and administer to appropriate area
Maintain data base of service lapses reference for root cause report trends and make recommendations to management
Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education knowledge and experience required
Post secondary education is required
Minimum of 1 year of customer service or administrative experience is required
Knowledge of insurance/service industry or related experience preferred
Strong computer and telephone skills with an aptitude/ability to learn
Effective communication skills both written and verbal in English and French
Attention to detail

Competencies required to succeed
Strong communication skills
Team player with a strong commitment to quality and customer service
Excellent time management and organizational skills
Pleasant and friendly mannerism
Ability to treat people with respect under all circumstances instill trust in others besides upholding the values of the organization
Sound judgmental powers; ability to manage difficult customer situations to respond promptly to the needs of the customer solicit feedback to improve service respond to requests for service/assistance
Ability to adapt to change meet the changing demands of the work environment any delays or other unexpected demands.
Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments

What we offer:
Competitive pay: $35000 $48000 annually
In addition youll enjoy:
Work-Life Balance & Hybrid/Remote Work Opportunities
E-flex Benefits Program & Wellness Initiatives
Registered Retirement Savings Plan (RRSP) with 2% Match
Training Career Development and Employee Recognition Programs
Employee Referral Bonuses

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public welcome resumes submitted directly from candidates.