Veterinary Client Service Representative- Equine
Veterinary Client Service Representative- Equine
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Job Description
Description
Pilchuck Veterinary Hospital is looking for a Full-Time Client Service Representative to join our Equine Hospital!
Full-time 32 hours per week
We are looking for YOU!
In general our ideal candidate would have general knowledge of equine and other large animal veterinary care procedures; knowledge of the local geographical area; desire to provide exceptional customer service; clerical and computer skills including basic MS Windows skills. Have the physical ability to push and pull file storage shelves weighing 50 or more pounds.
Ability to:
- Provide exceptional customer service conveying empathy and familiarity with the client when appropriate.
- Assess client/patient needs (preliminarily) giving priority to what seems emergent or urgent.
- Understand and carry out oral and written instructions.
- Take & relay accurate phone messages.
- Efficiently function and multi-task in a sometimes-stressful environment.
- Read a map and take/relay directions accurately.
- Schedule doctors efficiently.
- Proficiently perform basic reception clerical and record-keeping duties.
- Demonstrate good judgment and tact at all times when dealing with clients doctors and coworkers.
- Physically push and pull file storage shelves weighing 50 or more pounds.
Education:
Equivalent to completion of 12thgrade or above.
Must be able to obtain and maintain a Veterinary Medication Clerks license issued through the WA state Department of Health.
Experience:
Recent experience answering phones and scheduling appointments in a veterinary hospital or medical office setting is preferred. Prior multiple-line phone experience computer skills and basic equine knowledge are required.
Specific Duties:
- Answer phone; accurately take & relay messages.
- Schedule appointments efficiently grouping them by location procedure and time constraints.
- Call to confirm and remind clients of appointments.
- Maintain and update computer records for clients (phone address directions and patient info).
- Welcome clients and admit/discharge patients.
- Note and inform doctor or the equine billing department of potential credit/collection problemsbeforescheduling the appointment/dispatching a doctor to the call.
- Prepare client invoices as necessary.
- Receive and record payments including reconciling a cashbox daily.
- File prepare new patient folders and help with other misc. clerical duties as needed.
- Track loaned/borrowed radiographs.
- Assist with pulling and labeling pharmaceutical orders after pharmacy hours.
- Maintain doctors schedules and prepare daily copy with appropriate check-in sheets attached.
- Participate as a supportive flexible and enthusiastic member of the Large Animal Team.
Visit our website for more information about our practice: negotiable based on credentials and experience with an hourly pay rate starting at$18.50 - $20 /hour. The actual rate offered will carefully consider a wide range of factors including your skills qualifications experience and location.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
