Associate Account Manager - Hybrid - Express Scripts

The part of the Account Management Senior Associate (Associate Account Manager) will provide support to the Account team of their assigned Account Management Senior Associate will provide client facing support non-standard reporting submit client access requests and assistwith benefit set up and project support as requested. The primary focus for the position is executing client-specific operational deliverables identifying service trends supporting operational needs and issue resolution. In order to function effectively in the model the Account Management Senior Associate must collaborate with the Account Manager Account Executive and Clinical Account Executive to successfully service the entire Book of Business. The primary measure of the Account Management Senior Associates performance is by way of both the Account Team and client satisfaction.

Essential Functions

• Assists the Account Management team by providing client facing support.
• Maintains ownership for assigned service/operational deliverables and ensures operational excellence and set-up quality.
• Assist withmonitoring and identifying service trends as requested to allowing for immediate resolution of any service issues.
• Assist with both standard and non-standard reporting/analytics as needed.
• Handling Billing and Rebates research.
• Implementation and setup of ESI products and services.
• Work on Ad-hoc Projects as needed.
• Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts.
• Serve as the voice of the client within Express Scripts to drive continuous service improvement and accountability.
• Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty.

Qualifications

• Bachelors degree in related field or 5 years of relevant experience.
• Strong PC skills including Microsoft Office products e-mail and the Internet.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Responsiveness relationship building and Accountability
• Knowledge of the healthcare and PBM industry preferred.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects utilizing proven project management processes.

About Evernorth Health Services

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.