Veterinary Client Service Representative-Lead
Veterinary Client Service Representative-Lead
Posted on :
11-07-2025
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1 Vacancy
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Job Description
Description
Position at Pilchuck Veterinary Hospital
Pilchuck Veterinary Hospital - Lead Client Service Representative
Snohomish WA
Full-time--Daytime/weekend availability
Schedule: May Vary
Why work atPilchuck Veterinary Hospital
AtPilchuck Veterinary Hospital we promote an emotionally intelligent work environment and a positive work/life balance.
AtPilchuck Veterinary Hospital we promote an emotionally intelligent work environment and a positive work/life balance.
We offer primary care and 24/7 emergency services for dogs and cats. Our integrative medicine department provides rehabilitation services as well as acupuncture and chiropractic for small animals. We are proud to be AAHA certified.
Founded with a pioneering veterinary spirit Pilchuck Veterinary Hospital has been serving Snohomish and the Puget Sound region since 1963. With a dedicated support staff we provide 24-hour emergency and critical care for small animals offering extensive resources to the veterinary community of the Pacific Northwest.
Role:
The CSR Shift Lead plays a vital role in ensuring the smooth and efficient operation of the front desk during their assigned shift. This position supports the client service team by leading daily workflow providing real-time guidance and mentorship and serving as the primary point of contact for escalated client or team concerns. The CSR Shift Lead works closely with the CSR Lead to ensure consistency in communication adherence to hospital protocols and ongoing support for team development. They also collaborate with other departments to maintain exceptional client service uphold hospital policies and foster a positive and productive work environment. This role requires strong communication skills a proactive mindset and the ability to adapt to changing priorities while maintaining a calm and professional demeanor.
Ideal candidate:
- possessessuperior customer service skills--veterinary experience preferred
- hasstrong communication skills
- isself-motivated
- works well on a team
- hasschedulingflexibility
- is aquick learner
- has 1-2 years of customer service experience in a veterinary setting.
Job Skills / Requirements:
- Experience as a receptionist .
- Organizationand tremendousattention to detailis a must.
- Must beable to multi-taskand manage time effectively.
- Excellent communicationandlistening skills.
- Has professional and pleasant phone etiquette.
- Computer skills.
- Accurateaccounting skillsare a must.
- Strongproblem-solvingabilities (judgment logic creativityconflict resolution).
Required licenses:
Must be able to obtain and maintain a Veterinary Medication Clerks license overseen by the WA state Department of Health.
We invest heavily in our employees long-term growth and happiness. We offer a wonderful benefits package for full-time employees including:
- Health vision dental insurance
- 401k match
- PTO
- Paid Parental leave
- Purr-ental leave
- Pet care discounts
- Life insurance
- So much more!
Salary Range:Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19.50 - $23.50/ hour. An additional shift lead stipend will also be provided based on experience.The actual rate offered will carefully consider a wide range of factors including your skills qualifications experience and location.
Employment Type
Full-Time
Key Skills
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