Housing Based Case Manager

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:

To facilitate through a coordinated case management process and housing first approach the moving of individuals from street living to permanent-housing living with supports.

Responsibilities:

The successful candidate will:

• work as part of the team with other Support Workers other Centre staff outreach workers and other community resources in providing services to the clients
• engage clients where they are at on street or a location most comfortable for client
• work on a Case Management basis which include client Intake and Assessment for Housing history Barriers to housing and immediate and ongoing needs (ID financial food shelter clothing medical)
• Engage in preliminary Goal Setting/Plan to Assess Client conditions to determine Housing history and barriers to housing
• provide crisis intervention.
• coach and support clients as needed to access appropriate services.
• monitor and follow up on clients progress. Advocate on behalf of the client as required and appropriate.
• arrange for case conferences where appropriate or attend reviews called by community workers
• keep accurate records and documentation
• prepare statistical and other reports as required
• adhere to all procedures rules and guidelines for the safety and security of residents and staff
• perform additional duties when required
• maintain contact with clients for the purpose of:
  • monitoring progress of clients in working on goal plan
  • following established procedures referring to appropriate Centre and community resources and
  • advocating on behalf of the client to other Centre staff or outside resources as requested by coordinator. Attend staff meetings and case conferences prepared to share information regarding clients and services issues
• implement appropriate emergency procedures as necessary
• maintain records as required (e.g. incident report log notes and case notes)

Workplace Hazards

• may deal with angry and abusive clients
• may encounter verbal abuse
• may be required to deal with client overdose and other medical situations

Qualifications:

• relevant Community College/University education in social work or related fields preferred
• minimum 3 years experience working with urban disadvantaged population
• several years experience in direct client service with the homeless ideally in an outreach setting
• experience working with an urban hard-to-serve clientele population with addiction and mental health issues
• strong interpersonal and leadership skills
• experience in working cooperatively with community resource agencies
• effective communication skills particularly in negotiation and advocating for clients needs
• knowledge of local housing placement resources and processes for particularly hard-to-serve clients
• good writing skills for documentation and correspondence
• strong computer skills including a working knowledge of Microsoft Office and Excel
• bilingualism (French and English) is essential
• trained in Standard First Aid/CPR Assist Non Violent Crisis intervention preferred
• experience administering Narcan and/or Narcan training a strong asset

Successful candidate will be required to provide upon hiring:

• A clear vulnerable sector screening
• A clean drivers abstract
• A current G drivers license with at least 2 years experience driving at that level
• A vehicle that can be used for work purposes.

HOURS: Monday to Friday 8:00am to 4:30pm. Must be available on call on a rotational basis through a company provided cell phone outside of regular hours for one week at a time.

PAY: $26.90

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process please advise us if you require accommodation.

We thank all applicants however only those candidates to be interviewed will be contacted.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.