Operations Associate II- Incoming Manual Transfer

What is the opportunity

The primary purpose for this position is to provide processing and customer service support for exception-based complex operations processes. Incumbent will review verify and record data into technology systems supporting department processes. In addition incumbent will research resolve or secure requested information for other Operations areas RBC Business Units external customers or industry participants. Incumbent will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures. Elements of risk are managed through operational reviews system checks and adherence to procedures.

What will you do

• Provide accurate processing support for standardized and/or manual processeswithin a specific Operations department.
• Accurately review verify and/or record data into technology supporting department processes.
• Understand department procedures and required accountabilities in the area or department in which the incumbent works.
• Refer to department manuals for instructions and task assignments for the specific role.
• Liaise and provide customer service support for individuals requiring research problem resolution or securing information from other Operations departments RBC Business Units external customers or industry participants.
• Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.
• Reduce risk by suggesting process changes or modifications as appropriate.
• Perform other duties and responsibilities as assigned.

What do you need to succeed

Must-have

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 2year of job-related experience
• Ability to communicate effectively both verbally and in writing

Nice-to-have

• 4-year degree from an accredited university in business finance or related field
• 1 year business finance customer service and/or accounting/bookkeeping experience.

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic collaborative progressive and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $40000 - $65000 depending on factors including but not limited to the candidates experience skills registration status; market conditions; and business needs. This salary range does not include other elements of total compensation including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health dental vision life and disability insurance; and paid time-off plan. RBCs compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting engaging and retaining talent that:

• Drives RBCs high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.