Student Success Operations Manager

Job Description: Do you love figuring out how to make systems run smoothly Are the connections between processes workflows and data as they relate to student success outcomes and experience more clear to you than others Arcadia is seeking an operational professional with a knack for communicating with partners developing timelines staying within budget and executing essential university systems. Are you passionate about getting things done in an organized and efficient way Your expertise in administrative processes technology and office management will critically support the core operations within the Division of Student Success. Your coordination collaboration planning execution and process management skills are all traits that are essential for this role. Additionally you will collaborate daily with a team of passionate higher education professionals committed to ensuring students success.

Location: Glenside

Responsibilities:

Administer key technology and systems to support the Divisions operations.

• Provide administrative support and management for several of the Divisions technology systems including the online form system Salesforce CRM and PowerCampus.
• Oversee the management of the Undergraduate and Graduate academic policies and procedures online form system to ensure continuity timeliness and responsiveness.
• Assist in supporting effort connected to our federal Title III Grant Activity: Digital Transformation (Data Warehouse and the CRM).
• Support in building data pipelines ensuring workflow reliability and workflow and process improvements.

Be a reliable and attuned communicator.

• Organize and execute the Divisions ongoing communication including managing inboxes community communication campaigns to the University community other intervention priorities across platforms.
• Support the maintenance and improvement of unit communication and support materials (website print material); serve as a Division PowerUser for WordPress.
• Maintain up-to-date records in all systems.

Execute operational processes to make the Division run smoothly.

• Work proactively to identify and support the administrative needs of the Divisions staff programs and services. Using your knowledge of our core services provide administrative support that allows team members to stay appropriately focused on the high-level data and technology focused goals of the Title III grant.
• Provide core administrative assistance such as scheduling document management supply coordination budget processing purchasing and travel management. Support the Divisions human capital needs including organizing talent searches and onboarding new employees to university processes.
• Perform related duties as assigned within your scope of practice.

Foster the success of students through key divisional projects and interventions

• Serve as the administrative lead in Division intervention projects including support for Academic Standing the Student Success Hub and the University separation/return processes. This includes managing data communication workflows and other duties as assigned.
• Provide support as directed for Division annual projects and processes such as the academic catalog data generation and reporting and Title III Grant activity.
• Play a key role in implementing important Division programming events and meetings.
• As requested plan and execute event/meeting operations (space invitations catering & other logistics) including related implementation responsibilities for first-year seminars Phi Kappa Phi and Alpha Epsilon Lambda
• Provide essential organizational schedule management and other administrative key support to our team.

Qualifications:

Required Qualifications

• Bachelors degree.
  
• Previous experience in administrative roles office management operations or executive administration.
  
• Proactive and self-sufficient in managing operations.

Required Skills

• Strong initiative action orientation resourcefulness and creative problem-solving skills.
  
• Sharp organizational skills and attention to detail.
  
• Ability to work independently and efficiently to meet deadlines in a multifaceted environment.
  
• Strong oral written and interpersonal skills.
  
• Tech-savvy especially with learning new systems and platforms. Proficiency in Zoom Microsoft Office Suite and Google Suite (Docs Sheets Gmail Gcal).
  
• Team player who is able to work professionally and positively with students faculty and staff.
  
• Ability to demonstrate sensitivity and knowledge about diversity equity and inclusion and embrace opportunities for continued growth in cultural competence.
  
• Must have strong ethics integrity and maintain confidential information.

Application Instructions:

• Applications must be submitted online through Arcadias Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received communication will generally be limited to candidates selected for additional consideration.
• Application review will begin immediately. Posting will be removed from the website once weve established a sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based authentic educational experience by placing students at the center. The Institute of International Education has consistently ranked Arcadia first in the nation for study abroad and the Princeton Review has ranked Arcadia among the Best in the Northeast for 10 consecutive years. Housed in the College of Health Sciences the Universitys Physical Therapy program is ranked as the best in the Philadelphia region (and #2 in PA) by U.S. News & World Report which also cites Arcadia for being among the top study abroad programs and a top performer for social mobility. Arcadia is home to a close-knit and welcoming community that supports students throughout their journey. Arcadias quality academic programs unique approach to a liberal arts education and supportive community guide students toward degree completion and career success. Learn more about our vibrant community at .

We welcome candidates who can contribute to the diversity and excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values in their work.

Arcadia actively seeks and welcomes candidates of diverse backgrounds and abilities. Arcadia prohibits discrimination against individuals on the basis of ethnicity national origin ancestry race color religion creed sex gender marital status affectional or sexual orientation age gender identity military or military veteran status disability family medical or genetic information or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.

Arcadia offers a competitive benefits package that includes excellent healthcare generous tuition benefits for employees and their families retirement benefits health and wellness programs and resources and much more.

Position Code: AC0254