Head of Firm Operations & Growth
Head of Firm Operations & Growth
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role
As Head of Firm Operations & Growth you will serve as the integrator and strategist driving our firms day-to-day performance and long-term expansion.
Youll partner closely with our Founder (a seasoned family law attorney) to translate vision into action across all facets of the business. This means overseeing and aligning our systems processes people and financials to ensure we deliver exceptional client service today while building the capacity to scale for tomorrow.
This role is about sustainable expansion on a strong foundation not scrambling through startup chaos. Our family law firm is well-established and mission-drivenwith a healthy operational budgetand a track record of success. We need a second in command who can refine whats working build whats missing and guide us through a period of strategic values-driven development without missing a beat.
Our ideal candidate has experience in orchestrating all facets of operations in a professional services business and has a passion for fast-growing environments. Specific experience in a law firm is not necessary but is a bonus. If the details below describe your professional experienceregardless of industry we would like to meet you!
Collaboration & Autonomy: Youll work closely with our Founder in a partnership built on trust with no bureaucracy or ego. Were looking for a second-in-command whos excited about that work.
Ready to join us Wed love to hear from you. Please FOLLOW OUR PROCESS by sending aresumeand either ashort video (less than 3 minutes)ora letter of impact(your choice) the subject line: Head of Firm Operations & Growth Your Name
Please also answer these questions in your video or letter:
- Whats the smallest and largest operational budget youve managedand how did you use it to drive results in each case
- Tell us about a time you transformed culture or performance. What changed
- Whats one infrastructure or process you built that made expansion repeatable
Lets build something meaningful. Together.
What Youll Own
- Operations Management:Oversee and continually improve all operational functions of the firm from office workflows andcase management processesto technology and facilities ensuring everything runs efficiently and effectively.
- Team Leadership:Lead mentor and empower our administrative and support teams (currently 10 professionals and growing). Set clear goals foster professional development build a culture of accountability collaboration and high performance and ensure nothing falls through the cracks as we scale.
- Financial Oversight:Manage the firms financial health in partnership with the Founder. This includes budgeting tracking key financial metrics and making data-informed decisions to drive profitability and sustainable expansion.
- Strategic Planning & Scaling:Translate high-level vision into actionable plans. Co-create and execute strategies for expansion (with an eye toward launching in new markets like Jamaica) new service offerings and scaling our operations all while maintaining the quality and client care that were known for.
- Process & Systems Innovation:Continuously evaluate and refine firm-wide systems and processes to boost efficiency. You see whats not working fix it fast and design smarter ways forward making excellence repeatable.
We need a leader who thrives at the intersection of excellence and humanity.
- Experienced Operations Leader:You have extensive experience in senior operations or firm management roles (e.g. COO Director of Operations) within a law firm or a comparable professional services environment. You know how to run a tight ship and have a track record of making good organizations even better.
- Financial & Business Acumen:Youve managed operational budgets of$6M (NON-NEGOTIABLE)and can balance ambitious development with fiscal responsibility. P&L statements forecasts and KPIs dont faze you you use them to drive smart decisions.
- Systems Thinker & Doer:You love building systems that make work simpler not more complicated. You can zoom out to design a 5-year growth roadmap and zoom in to fix a broken process by the end of the day. Seeing inefficiencies and crafting solutions is your superpower.
- People-Centered Manager:You know that even the best systems fail without great people. You excel at leading and developing teams setting clear expectations providing mentorship and fostering a positive high-performance culture. Your team trusts you because you lead by example. We are looking for someone with a strong balance of building healthy teams AND delivering execution of the owners visions for the firm.
- Strategic Partner:Youre not just a tactical operatoryoure a forward-thinking leader who understands how toscalea business not just stabilize it. You get excited about partnering with a visionary founder adding your expertise to amplify the firms mission. Youve probably readThe Second in Command or lead like you wrote it.
- Values-Driven & Impact-Focused:You understand that authenticity drives results. You thrive in environments where diverse perspectives arent just welcomedtheyre essential to excellence.
- Communication: Our leader is a direct candid and concise communicator and you need to be as well. If your style of communication is taking the long road youre likely not the right fit for this position.
Required Experience:
Director
Employment Type
Full Time
