Early Career Trainee - Field Service - Alexandria
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description Summary
Job Description
Key Responsibilities/essential functions include:
- Basic troubleshooting installation maintenance and service repair needs on designated equipment.
- Completing Preventative Maintenance and Field Modification Instructions.
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up leading to customer satisfaction.
- Maintaining tools and test equipment properly and ensuring they are calibrated.
- Meeting Health and Human Services Environment Health and Safety and/or other applicable regulatory requirements.
- Managing vendors service delivery processes in compliance with GE Healthcare policies.
- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
- Identifies Sales opportunities and communicate to account team. Assists in Account Sales visits.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
Quality Specific Goals:
- Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations as they apply to this job type/position.
- Complete all planned Quality and Compliance training within the defined deadlines.
- Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Insure timely dispatch closure.
- Ensure completion of all field modifications instructions (FMIs) within prescribed timeframe.
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps providing solutions when possible.
Required Qualifications:
- Qualified to Degree level or equivalent.
- Technical and analytical skills.
- At least 1 years Field Services experience.
- Comprehensive knowledge of a specific modality or multi-modalities.
- Proficiency in English.
- Ability to work independently.
- High work standards and quality.
- Initiative and motivation.
- Plans and organizes work effectively.
- Strong communications- listening- and interpersonal skills.
- Good Customer skills; deals tactfully and effectively with differences of opinion.
Additional Information
Relocation Assistance Provided: No
Required Experience:
Intern
Employment Type
Full-Time
