Senior Administrator - Interface Team

A fantastic opportunityfor a Senior Administrator to join WTW one of the leading Third-Party Pension Administrators.

The Interface Team is responsible for ensuring all contribution interface files are reviewed and processed within agreed service level agreements and completed to the required standards to update member records with the relevant data.

Full training is provided including new starter induction and further training can offer you a fun and engaging environment working with some of the best people in our industry. We will reward your efforts with a thriving work environment opportunity for progression throughout your career at WTW and a very comprehensive benefits packageincluding company pension scheme life insurance private medical insurance eye care vouchers a generous bonus scheme and flexible benefits including critical illness cover dental cover and many other options.

As a leader in the marketplace WTW offers an excellent opportunity to join our organisation as a Senior Administrator. In the role you will assist in the completion of the processing of contribution and data files and play an active role in mentoring and checking the work of the Administrators on the team.

We can offer you a fun and engaging environment working with some of the best people in our industry. As a reward for your efforts a competitive salary and benefits package is offered along with potential progression opportunity support and further is a hybrid role based in our Redhill office 2-3 days a week

The Role

• Completing the processing of contribution and data files.
• Train support and mentor junior associates.
• Monitor data file processing to ensure agreed targets and deadlines are met.
• Be a senior point of reference on technical issues and non-standard processing.
• Build and maintain technical procedures and client knowledge through experience.
• Continuously seek to identify areas where the service to clients could be improved and communicate findings to your Team Leader.
• Complete checking of work completed by other members of the team.
• Work collaboratively with colleagues to ensure high levels of service are achieved.
• Encourage teamwork by sharing knowledge ideas and solutions.
• Provide an efficient professional service to meet all client needs and to promote the WTW brand.
• Act as a contact point for clients and teams.

At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of remote in-person and in-office interactions dependent on the needs of the team role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

If you are ambitious self-driven a people person and have a can-do attitude you will fit well within our busy working environment. If you want to enhance your career within an exciting business we invite you to apply for this role today.

The Requirements

• Good IT skills and knowledge of Microsoft packages
• Excellent verbal and written communication skills
• Numerical and accurate
• Display good time management skills and demonstrate ability to organise and prioritise own workload and of others
• Enthusiastic approach to getting things done
• Able to apply problem solving and analytical skills
• Previous experience of mentoring and coaching individuals
• Some previous supervisory experience would be an advantage

Equal Opportunity Employer

At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity