Technical Support Coordinator
Technical Support Coordinator
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1 Vacancy
Job Description
Position: Technical Support Coordinator
Position Summary: The technical support coordinator is responsible for the behind-the-scenes work of the RMA process. The technical support coordinator will assist our technical support center staff and CSA team by handling escalation requests about shipping part numbers RMA processing and reimbursement inquiries. They will answer and resolve incoming requests from internal SolarEdge employees via phone email CSA tier and escalations.
Are you ready to power the future
At SolarEdge (NASDAQ: SEDG) were a global leader in smart energy technology with over 4000 employees offices in 34 countries and millions of installations worldwide.
Our innovative solutions include solar inverters battery storage backup systems EV charging and AI-based energy management. Were committed to making clean green energy the primary power source for homes businesses and beyond.
With the growing demand for electricity the need for smart clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment covering everything from research and development to production and customer supply. Work with talented colleagues tackle exciting challenges and help create a sustainable future in an industry thats always evolving and innovating. Join us and be part of a company that values creativity agility and impactful work.
Location: Preferred in person within Roseville CA Open to Remote candidates
Please note - This will be an ongoing contract opportunity
Duties and Responsibilities:
- Handle reimbursement inquiries/escalations/out of warranty
- Resolve shipment inquiries
- Create return shipping labels after RMA
- Return coordination with logistics (non-consignment)
- Coordinating with T2/T3 on high priority FA shipments and ensuring accuracy/completion
- Responsible for CSA inbox and CSA tier
- Complete P/N updates
- Weekly meeting with logistics and senior management to discuss process/procedure update
- Escalate system issues when identified via IS tickets
- Back-up RMA approvals
- Assist with CSAP calls when necessary
Country:
United States
City:
Roseville CA
Requirements :
Required Skills and Qualifications:
- 3-5 years experience in technical support operations and engineering.
- Bachelors degree in Engineering Renewable Energy or related field (preferred).
- Proven success in the CSA role and consistently exceeds KPI metrics
- Demonstrated knowledge of SolarEdge products and tools
- Experience and in depth knowledge of call center telephone technology
- Expert in customer service principles and practices
- Proficient in relevant computer applications
- Excellent accuracy with data entry and typing skills
- Knowledge of administration and clerical processes
- Experience in solar manufacturing technical support or industrial operations.
- Strong leadership problem-solving and communication skills.
- Knowledge of solar technologies troubleshooting methods and industry standards.
- Proficiency in CRM software technical support tools and Microsoft Office.
FAIR PAY & A JUST WORKPLACE
At SolarEdge we are committed to fair transparent pay and we strive to provide competitive market-informed compensation. The pay range for this position in California at the start of employment is expected to be between $18-21 per hour. It is anticipated that most qualified candidates will fall near the middle of this range. However base pay offered is based on market location and may vary further depending on individualized factors for job candidates such as job-related knowledge skills experience and other objective business considerations.
Even more importantly please note that salary is only one component of total compensation at SolarEdge. Subject to those same considerations the total compensation package for this position may also include other elements including a bonus and/or equity awards in addition to a full range of medical financial and/or other benefits. Our highly competitive benefits package is designed to support your success at work at home and at play. Your recruiter will be happy to discuss all that SolarEdge has to offer!
SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts identities perspectives and experiences that help advance the difference we make for consumers and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply including women LGBTQIA people people of color and people with disabilities.
Remote Work :
Yes
Employment Type :
Hourly
Employment Type
Hourly
