Training Operation Specialist
Training Operation Specialist
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Job Description
About the department:
The BYD After Sales Service Center manages service and maintenance for our fully electric vehicles across Europe. Key responsibilities include building a robust after-sales service network providing technical support calculating Life Cycle Costs to assist sales expanding the spare parts business and delivering training programs. Focused on ensuring customer satisfaction and loyalty we are now looking for a Training Support Assistant for the After-sales Training Section. This role will be vital in organizing after-sales training and supporting training executives and engineers in delivering training to service providers and customers.
As Training Operation Specialist you will:
Administrative Support:
- Developing curriculum and coordinate with trainers and subject matter experts.
- Manage trainees registrations and maintain training records.
- Handle logistics such as booking venues and arranging necessary equipment.
- Preparation the training requirements such as cars tools equipment part classroom equipments booklet etc.
Program operations and training execution:
- Scheduling and coordination of training sessions workshops and other educational activities.
- Develop and maintain training materials manuals and multimedia aids.
- Ensure that training programs meet the needs and organizational goals.
- Participate to receipt and great the trainees at the beginning of training.
Evaluation and Improvement:
- Assess the effectiveness of training programs through feedback and performance metrics.
- Implement improvements based on evaluations to enhance training quality.
- Track employee skill development and retention rates.
Collaboration:
- Support the development and execution of new training initiatives.
- Act as a resource for trainers and trainees providing guidance and support.
Your profile:
- Bachelors degree in Education Management or in a Technical filed (Electrical Mechanic or any other related filed) or a related field is often preferred.
- Minimum 5 years of work experience with at least 2 years of experience in training and development with a focus on technical training.
- Driving License.
- Organizational and project management skills.
- Proficiency in learning management systems and other training software.
- Excellent communication and interpersonal skills.
- Ability to analyze data and generate reports on training effectiveness.
- Fluency in English. One other language is required (German French Spanish Polish) at the level of B2 or above.
- Microsoft Word Excel. High level of Power Point creating skills.
Having below skills would be advantage for the candidate:
- Chinese language.
- Automotive technical knowledge.
- Familiar with generalities of any LMS system.
- Electrical or mechanical skill as technician.
- Having previous experiences and skills in the live streaming audio visual operation could be an asset.
We offer:
- Performance and experience-based competitive remuneration pension plan.
- 25 holidays option to purchase 5 extra holidays.
- Commuting allowance.
- Department & company-wide teambuilding events.
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Employment Type
Full Time
