Senior Relationship Officer
Senior Relationship Officer
Posted on :
10-07-2025
Employer Active
1 Vacancy
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Job Description
Position Summary
Gamma Mobility is seeking a Senior Relationship Officer to lead and manage a portfolio of vehicles ensuring timely repayments mitigating risk and maintaining healthy portfolio performance. This role requires strong debt collection expertise negotiation skills leadership capabilities and a customer-focused approach to ensure smooth and efficient operations in the assigned city.
Responsibilities
- Develop and implement effective collection strategies to ensure timely payments.
- Monitor portfolio performance and recommend proactive measures to maintain portfolio health.
- Ensure adherence to company policies regulatory guidelines and risk frameworks in all collection activities.
- Collaborate with the Field Operations Lead to oversee on-ground collection efforts.
- Maintain regular engagement with customers ensuring high repayment compliance and building trust.
- Negotiate payment plans and offer structured repayment options where necessary.
- Identify early warning signs of potential defaults and implement preventive strategies.
- Supervise and mentor Relationship Officers ensuring their collection targets are met.
- Conduct regular team meetings to discuss challenges share insights and develop collective strategies for improvement.
- Provide training and coaching to enhance collection techniques and compliance adherence.
- Collaborate with internal teams such as Credit & Risk Legal and Customer Success to resolve disputes effectively.
- Represent Gamma Mobility in discussions with external recovery agents and legal teams when required.
Requirements
- Minimum of 4 years Field Recovery experience
- Interpersonal and Negotiation Skills
- Knowledge of financial and non-financial agreement processes
- Excellent oral and written communication skills
- Ability to work both independently and in a team
- Experience in the banking or microfinance industry is a plus
Benefits
- You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- You would enjoy a comprehensive benefits package including a competitive salary health insurance and exciting growth opportunities.
Employment Type
Full Time
Key Skills
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