Front Desk Supervisor - Limelight Aspen

Position Summary
The Front Desk Supervisor oversees daily operations at the hotels front desk ensuring exceptional guest service smooth check-in/check-out processes and efficient team performance. They assist in training staff resolving guest concerns and maintaining compliance with hotel policies to enhance the overall guest experience. This position reports to the Front Office Manager.

Job Posting Deadline
Applications for this position will be accepted until July 20 2025.

Essential Job Functions/Key Job Responsibilities
    Supervise front desk operations to ensure a seamless guest experience
    Train mentor and support front desk staff in service standards and procedures
    Assist with check-in check-out and reservation management
    Handle guest inquiries complaints and special requests promptly and professionally
    Monitor and ensure compliance with hotel policies and brand standards
    Coordinate with housekeeping maintenance and other departments for guest needs
    Balance daily transactions process payments and manage billing issues
    Prepare shift reports and communicate key information to management
    Maintain a welcoming and professional lobby atmosphere
    Support emergency procedures and ensure guest safety protocols are followed
    Perform additional duties as assigned by hotel management
    Other duties as assigned

Qualifications :

Education & Experience Requirements
    High School Diploma or equivalent required
    College degree in related field preferred
    1 year of management experience preferred
    3 year of front desk experience preferred

Knowledge Skills & Abilities
    Strong leadership and team supervision skills
    Excellent customer service and conflict resolution abilities
    Proficiency in hotel property management systems (PMS) and reservation software
    Strong verbal and written communication skills
    Ability to multitask and remain calm under pressure
    Knowledge of hotel policies procedures and hospitality standards
    Problem-solving skills with a proactive approach to guest and operational issues.
    Basic accounting and cash-handling experience
    Strong attention to detail and organizational skills
    Ability to train mentor and motivate team members
    Familiarity with local attractions services and hotel amenities
    Ability to work flexible schedules including nights weekends and holidays
    Professional appearance and demeanor
    Strong time management skills with the ability to prioritize tasks
    Ability to maintain confidentiality and handle sensitive guest information

Additional Information :

Work Environment & Physical Demands
    Ability to stand walk or be on your feet for extended periods of time kneeling and bending may be required
    Regularly work indoors with no adverse conditions  
    Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)

Job Benefits 
This position is categorized as a regular full-time position eligible for the following benefits: 
Enrollment dates differ across the various programs.   
   Health Dental and Vision Insurance Programs 
   Flexible Spending Account Programs 
   Life Insurance Programs 
   Paid Time Off Programs 
   Paid Leave Programs 
   401(k) Savings Plan 
   Employee Ski Pass and Dependent Ski Passes  
   Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.

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