Senior Change Manager, Enterprise OKR Program
Senior Change Manager, Enterprise OKR Program
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1 Vacancy
Job Description
Work matters.
Its where we spend a third of our livesand the workplace of the future should be a place where people thrive. Thats why we put people at the heart of everything we do.
People matter.
Our teams are driven by a passion for learning building and innovating. Whether youre in engineering sales finance or another function every role is designed to create meaningful impact and provide room to grow.
ServiceNows Chief Operating Officer (COO) Office is a growing team dedicated to driving operational excellence cross-functional alignment and execution discipline across the company. We are seeking a Senior Change Manager Enterprise OKR Program to play a pivotal role in supporting the enterprise-wide rollout and adoption of our Objectives and Key Results (OKR) framework. This role will lead the change strategy that powers broad adoption engagement and lasting behavior change.
This is a unique opportunity to work alongside senior leadership and cross-functional partners to embed a performance culture rooted in bold thinking alignment and measurable business outcomes. Youll shape how we scale OKRs across ServiceNow and help teams thrive in the process.
This position reports to the SVP Global Solutions and Digital GTM
What you get to do in this role:
Design and execute change strategies that support the successful rollout and long-term adoption of the OKR framework ensuring alignment with overall business priorities.
Partner with the SVP of Strategic Initiatives and key stakeholders to build cohesive enablement communication and adoption campaigns that drive engagement.
Lead stakeholder and impact analyses to assess organizational readiness identify change barriers and tailor strategies across regions functions and roles.
Build trusted relationships with senior leaders to drive sponsorship alignment and momentum for change efforts.
Collaborate with the Global Learning & Development team to shape and deliver training experiences that empower managers and employees to confidently apply the OKR framework.
Create and manage communication plans to inform motivate and align teams using the right channels to deliver clear compelling messages at the right moments.
Coach teams and project leads on change management best practices helping to scale adoption and build internal change capability across the organization.
Track adoption metrics and engagement data to evaluate progress and refine strategies ensuring continuous improvement and learning.
Serve as an internal change advocate within the COO Office helping champion agility alignment and a performance mindset across ServiceNow.
Establish and support a network of OKR champions across functions to scale change efforts and gather feedback from the field.
Adapt change strategies to meet the needs of global teams ensuring relevance and resonance across geographies.
Qualifications :
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes decision- making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
8 years of experience in organizational change management preferably in large-scale transformation initiatives within technology or enterprise organizations.
Proven experience supporting enterprise OKR programs or similar performance management systems including developing change strategies stakeholder engagement and adoption campaigns.
Deep understanding of the OKR framework including best practices for implementation adoption and scaling within complex organizations.
Demonstrated ability to influence and build trusted relationships with stakeholders at all levels including senior executives and cross-functional partners.
Excellent written and verbal communication skills with the ability to translate complex ideas into clear compelling messages tailored to diverse audiences.
Analytical mindset with experience using data to measure change impact and guide continuous improvement.
Comfortable operating in fast-paced dynamic environments with multiple stakeholders competing priorities and organizational complexity.
Experience in leveraging or critically thinking about how to integrate AI into workflows or decision-making is a plus (e.g. AI-powered tools automation insight generation).
Change management certification is preferred but not required.
For positions in this location we offer a base pay plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote