Senior Staff Quality Performance Engineer
Senior Staff Quality Performance Engineer
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1 Vacancy
Job Description
ServiceNow is changing the way people work. With a service-orientation toward the activities tasks and processes that make up day-to-day work life we help the modern enterprise operate faster and be more scalable than ever before. Were disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
We are the Platform Data - Relational QE (Quality Engineering) team focused on ensuring the reliability and performance of the Now Platforms relational database. Our work includes testing and validating data storage retrieval and relationship management capabilitiescovering database schemas data consistency and query performance.
What you get to do in this role:
Were seeking an experienced performance engineer with a strong record of building technologies and tools that measure the performance and scalability of complex systems. In collaboration with Platform Engineering Cloud Development and Service Operations teams youll help ensure our platform can support the scale and demands of our largest customers.
The ideal candidate is a software performance engineer with expertise in web application benchmarking test automation performance analysis and capacity planning. You should have a passion for developing and applying tools that evaluate complex systems under real-world load conditions. Youll be working in a fast-paced innovative environment with the opportunity to make a direct impact on our platform and customer success.
In this role youll build infrastructure automation and tools to simulate realistic workloads across our core platform services. Youll also empower peers across engineering customer support and cloud operations to utilize these tools for related performance and scalability initiatives.
Qualifications :
In order to be successful in this role we need someone who has:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
12 years of experience in DevOps Performance Engineering and/or Tools Development for enterprise-scale systems
Extensive experience testing large-scale web-based distributed applications on containers such as Apache/Tomcat JBoss WebLogic and WebSphere in Linux production environments using Postgres MySQL or Oracle
Strong communication collaboration problem-solving conflict resolution and time management skills; able to tailor communication style to suit various audiences
Proven ability in benchmarking system and database performance capacity sizing and identifying optimization opportunities
Skilled at analyzing customer usage patterns to determine key performance requirements
Experienced in recommending and implementing configuration tuning to address performance bottlenecks
Proficient in troubleshooting and debugging application and server logs with the ability to triage complex issues effectively
Experienced in setting up and configuring multi-node application and database environments
Strong knowledge of job control and hands-on expertise in shell scripting and text processing tools (e.g. awk sed Perl)
Analytical and detail-oriented with a passion for continuous learning and new technologies
Effective team contributor with a strong sense of ownership and attention to detail
BS/MS in Computer Science with a track record of developing and deploying mission-critical software
Strongly Desired:
Deep expertise with CentOS/RedHat in large-scale production environments
Familiarity with monitoring and testing tools such as AppDynamics Jenkins Splunk and New Relic
Solid background in agile software development methodologies particularly Scrum
Experience with the ServiceNow platform including custom development beyond out-of-the-box configurations
Knowledge of concurrency multithreading and distributed system deployment
Understanding of database schemas tablespaces indexing and performance tuning
Foundational knowledge of AI technologies including Agentic AI algorithms LLM models RAG frameworks and knowledge graphs
12 years of related experience with a Bachelors degree; or 8 years and a Masters degree; or a PhD with 5 years experience; or equivalent experience
For positions in this location we offer a base pay of $187600 - $328300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
