Mortgage Loan Servicing Representative
Mortgage Loan Servicing Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.
The Mortgage Loan Servicing Representatives role is to provide member service to members with first mortgage active and paid in full loans with Ent Credit Union. This position is responsible for responding to and completing member requests in accordance with Federal National Mortgage Association (FNMA aka Fannie Mae) Federal Housing Administration (FHA) and Veterans Administration (VA) servicing guidelines federal lending regulations The Consumer Financial Protection Bureau (CFPB) requirements and Credit Union Policies and Procedures.
Essential Functions
- Complete and respond to member requests either in person or through electronic mediums. They will answer questions; perform various monetary transactions and loan file maintenance related to the members first mortgage loan in accordance with Fannie Mae VA and FHA servicing guidelines federal lending regulations and The Consumer Financial Protection Bureau requirements.
- Utilize and update the database to assign and document completion of incoming requests received by mail fax and email to the appropriate team and/or individual in accordance with Fannie Mae VA and FHA servicing guidelines federal lending regulations and The Consumer Financial Protection Bureau requirements.
- Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures and regulations pertaining to the Bank Secrecy Act.
Qualifications :
Minimum Formal Qualifications for this Position
- High School Diploma/G.E.D. or equivalent
- 6 months in customer service environment/financial services / call center Preferred
Technical or Specialized Knowledge/Skills:
- Ability to quickly learn and master basic concepts relevant to mortgage lending required.
- Previous exposure to or basic understanding of mortgage loan terminology regulations products processes and services strongly preferred
- Ability to comprehend mortgage documents such as purchase contracts and appraisals
- Independently prioritize and manage workload
- Organizational skills for multi-tasking
- Detailed oriented
- Flexibility and willingness to take on other tasks
- Ability to adapt in an ever-changing environment
- Display positive professional demeanor
- Self-motivated to work independently with little supervision
- Initiative to meet and/or exceed job standards
- Effective verbal and written communication skills
- Computer skills to include Microsoft Word and Excel
- Analytical and mathematical skills
- Type a minimum of 30 wpm
Certifications Required:
- None
Environmental Physical and Psychological Requirements
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Frequently
- Lifting - Rarely (40 Lbs)
- Carrying - Rarely
- Pushing - Rarely
- Pulling - Rarely
- Balancing - Rarely
- Stooping - Rarely
- Kneeling - Rarely
- Crouching - Rarely
- Crawling - Rarely
- Reaching - Occasionally
- Handling - Occasionally
- Grasping - Occasionally
- Feeling - Occasionally
- Talking - Frequently
- Hearing - Frequently
- Repetitive Motions - Frequently
- Eye/Hand/Foot Coordination - Occasionally
- Noises louder than normal speaking volume - Occasionally
- Temperature Changes - Rarely
- Atmospheric Conditions - Rarely
Additional Information :
The pay range for this position is: $18.77 to $20.93 per Hour (S10)
Final compensation for this position will be determined by various factors such as relevant work experience specific skills and competencies education certifications and internal pay equity.
This position is eligible for our corporate bonus program based on company performance.
Benefits Summary Sheet
At Ent Credit Union we offer a comprehensive benefits package including:
- Health Benefits: Affordable insurance 24/7 doctor access and a nationwide provider network.
- 401(k): 3% automatic contribution after three months plus up to 6% matching.
- Paid Time Off: During your first year enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
- Volunteer Time Off: Paid time off to give back to the community.
- Education Support: Up to $10000 annually for higher education and assistance for certifications.
- Exclusive Discounts: Significant savings on home car and personal loans.
For more information about our outstanding benefits please visit our careers page at anticipate this position to close on 07/11/2025. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time