Customer Service Associate
Customer Service Associate
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Job Description
Your influential mission. You will...
- Resolve customer inquiriesvia phone email chat or social media related to all product verticals available on the platform.
- Provide accurate valid and complete informationby using the right methods/tools.
- Handle customer inquiries and complaintsto provide appropriate solutions and alternatives within the time limits.
- Identify and assess customers needsto achieve satisfaction.
- Emphasize customer retentionand if necessary proactively contact customers to enhance the brand-to-customer relationship.
- Record all customer interactions accurately and confidentiallywithin the provided systems and external communications.
- Build sustainable relationshipsthrough open and interactive communication.
Qualifications :
Components for success. You...
- Are fluent in English.
- Are available to work on shifts including late hours and night shifts.
- Have excellent communication and multitasking skills.
- Possess strong computer literacy.
- Are a proactive resourceful problem solver who takes the initiative.
- Describe yourself as a team player who is open to sharing knowledge and supporting colleagues.
- Are motivated to achieve present goals and targets.
- Thrive in a fast-paced environment.
- Exhibit friendliness empathy punctuality and politeness.
You will get extra points for:
Having previous experience in online customer support.
Additional Information :
Thrive in a culture that values...
- Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
- Employees health and well-being through comprehensive health and dental insurance plans life insurance MultiSport card employee assistance program and food travel and wellness allowances.
- Work-life balance by providing 25 days of paid annual leave allowing you to relax and recharge.
- Continuous growth with company-sponsored seminars training programs social activities and events guiding your professional journey and helping you achieve your career goals.
- Celebrating life events with additional bonuses such as newlywed and baby bonuses.
PLAYTECH MANAGED SERVICES
Established in 2007 in Sofia Bulgaria Playtech Managed Services has grown into a thriving hub of 500 dedicated professionals fostering a culture of collaboration respect and support. Specializing in customer support and risk management services for leading gaming platforms worldwide our teams boast industry-leading response times and expertise. We prioritize the personal and professional development of our team members offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success and in return we invest our passion in them. We provide a fun creative rewarding and inspiring environment where individuals have the freedom to express themselves.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
