Senior Sales Operations Analyst (IGT1 Lanka: Sitecore)
Senior Sales Operations Analyst (IGT1 Lanka: Sitecore)
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Job Description
About the role:
We are seeking a detail-oriented and analytical Senior Sales Operations Analyst to support Sitecores sales team with standardized processes. This role will be responsible for ensuring smooth execution of sales operations maintaining data accuracy and driving efficiencies in sales processes. The ideal candidate will collaborate closely with internal teams to streamline operations leverage AI-driven insights and provide actionable recommendations.
Key Responsibilities:
(may include all or a subset of the following)
- Sales Process Support: Execute standard sales operations tasks ensuring consistency and efficiency in workflows.
- Data Management: Maintain and update CRM systems (e.g. Salesforce) to ensure accurate and up-to-date customer and sales data.
- Reporting & Analytics: Generate and analyse sales reports dashboards and key performance metrics to provide insights into business performance.
- AI Integration: Utilize AI-powered tools for data analysis forecasting and process automation to enhance operational efficiency.
- Quota & Compensation Management: Assist in tracking and reconciling sales quotas incentives and commission calculations.
- Deal Desk Support: Assist the deal desk team in reviewing pricing discounting structures and contract terms to ensure compliance with company policies and optimize deal profitability.
- Process Optimization: Identify inefficiencies and recommend improvements in sales operations workflows.
- Documentation & SOPs: Maintain clear documentation for sales processes and standard operating procedures (SOPs) to ensure process continuity and training support.
- Collaboration: Work closely with sales finance and marketing teams to ensure alignment and seamless operations.
Qualifications :
Preferred Skills and Experience:
- Education: Bachelors degree in business administration Finance Marketing or a related field.
- Experience: 3 - 4 years of experience in sales operations sales support or a related role.
- Experience with automation tools and process improvement methodologies (e.g. Six Sigma Lean).
- Knowledge of ERP systems and sales forecasting tools.
- Prior experience in supporting sales teams in a multinational environment.
- Technical Skills: Proficiency in CRM platforms (e.g. Salesforce) Microsoft Excel (pivot tables VLOOKUP data analysis) and reporting tools (e.g. Power BI).
- Analytical Mindset: Strong ability to analyse sales data and provide meaningful insights.
- AI & Automation: Experience with AI-driven analytics and automation tools to improve sales processes and data-driven decision-making.
- Attention to Detail: High level of accuracy in managing sales data and processes.
- Process-Oriented: Ability to follow and improve standardized repeatable processes.
- Communication: Strong written and verbal communication skills to effectively collaborate with global teams.
- Self-Motivated: Ability to work independently prioritize tasks and meet deadlines in a remote working environment.
Why Join Us
- Opportunity to work with a global sales operations team.
- Exposure to international markets and processes.
- Career growth and development in a structured process-driven environment.
- Work in a dynamic fast-paced industry with continuous learning opportunities.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships. #Li-Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
