Product Owner - Contact Centre Technology
Product Owner - Contact Centre Technology
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Job Description
The Product Owner Contact Centre Technology is responsible for supporting and enhancing the systems that underpin our customer and contact centre experiences.
This position is ideal for a product professional with mid-level experience who can own and manage these contact centre products independently while continuing to build towards more strategic or leadership positions.
Key Responsibilities:
- Own the Contact Centre Technology productwith a focus on keeping the technology running smoothly resolving issues quickly and improving operational performance.
- Manage and prioritise operational escalations and system issues working closely with service teams vendors and internal stakeholders to resolve problems and keep contact centre operations on track.
- Define and communicate a clear product vision and strategic roadmap for Contact Centre Technology while maintaining a practical tactical backlog aligned to operational needs customer priorities and continuous enhancements that strengthen experience engagement and reliability.
- Continuously monitor product performance and enhance products supporting customer and contact centre experiences through data-driven decision-making.
- Stay up to date with contact centre trends and user needs to inform practical day-to-day product decisions.
- Build strong cross-functional partnerships internally and externally to align technology initiatives with broader company goals and ensure successful product development.
What You Will Bring:
- 35 years of Product Management or equivalent experience with the confidence to manage a product independently.
- Contact centre tech experience Strong experience working with contact centres and their technical products.
- Issue management and resolution - Demonstrated ability to manage operational escalations issue resolution and problem-solving in fast-paced environments.
- Product Management & agile expertise Strong understanding of product management principles agile methodologies and the Product Owner role.
- Vendor & project management Experience managing vendor relationships and coordinating projects to ensure high-quality deliverables.
- Stakeholder engagement & communication Excellent interpersonal influencing and negotiation skills with the ability to communicate complex ideas clearly.
- Technical & analytical skills Ability to analyse data identify trends and drive product decisions with a strong technical aptitude.
- Self-motivation & organisation Proactive with the ability to multi-task meet deadlines and manage shifting priorities.
Your Life At Jetstar Is Unlike Any Other..
Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday: Join a fun driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.
Theres a place for everyone at Jetstar: For us travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative innovative and solve problems quickly. We welcome applications from anyone who wants to take-off with us. If you have support or access requirements just reach out and let us know what you need.
Applications Close: 24th July 2025
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
