Client Implementation Manager
Client Implementation Manager
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Job Description
Team Summary
By joining one of our teams at Visa Payments Ltd a division of Visa Inc since 2019 youll have an opportunity to shape the payments experience globally. Being part of Visa the worlds leader in digital payments technology our mission is to connect the world through the most creative reliable and secure payment network enabling individuals businesses and economies to thrive.
The Implementation team are responsible for managing end-to-end lifecycle of client or implementations for our Visa Direct: Cross Border Money Movement products. This role will be responsible for leading the end-to-end project lifecycle for multiple clients onboarding and expanding the use of our service offering..
What an Implementation Manager does at Visa:
- Planning and execution of client onboarding.
- Managing the multiple work streams and tracking progress on all deliverables to the client and internally to ensure all stakeholders are aligned and committed to the critical path.
- Supporting handover of client to BAU service teams ensuring a smooth transition whilst also adhering to governance and sign-off controls
- Support continuous improvement of the implementation management office through routine and bespoke analysis to identify improvement opportunities and contribute.
- Troubleshooting issues by developing a deep understanding of Visas products and applications.
- Guiding clients to implement Visa offerings into their systems and ensuring workflow changes are understood.
- Configuring test environments setting up and liaising with stakeholders to facilitate implementation processes.
- Advocating for clients views internally and driving continuous product improvements based on client feedback.
- Contributing to and managing support documents ensuring clarity and accuracy and researching and writing new content to fill gaps as required.
- Keeping abreast of competition product development and ecosystem changes
Why this is important to Visa
As the worlds leader in digital payments technology Visas mission is to connect the world through the most creative reliable and secure payment network - enabling individuals businesses and economies to thrive. Our advanced global processing network VisaNet provides secure and reliable payments around the world and is capable of handling more than 65000 transaction messages a second. The companys dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone everywhere. As the world moves from analog to digital Visa is applying our brand products people network and scale to reshape the future of commerce.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
What you will need:
Minimum 8 years of experience in project or programme management with ownership of end-to-end journey and successful completion
Proven track record in delivering high value multi-functional projects within complex organization.
External client or partner facing experience
Experienced in managing implementations with technical integration deliverables and testing programmes
Previous experience in direct or matrix management of large teams.
Effective stakeholder management communications and influencing skills.
Excellent skills in drafting presentations reports communications and other deliverables adapted to the audience.
Experience delivering a range of complex projects.
Hold relevant project management qualifications (e.g. Prince II PMI PMP Agile).
Strong problem-solving abilities and attention to detail
Exceptional communication skills both verbal and written with the ability to manage internal and external stakeholders
What will also help:
Experience within a payment business and understanding of cross border funds flow
Project management certification
Understanding of the financial regulatory landscape
Additional languages to business competency
Projects you will be a part of:
Visa Payments Ltd is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network.
Individuality fuels our brand and our global team we are proud that we are a talented team of 18000 individuals with unique backgrounds perspectives and experiences. Therefore we understand that you are much more than your day job. We encourage quality of life both within and outside of the office and whether it is taking advantage of agile work schedules or our wellness programs Visa Payments Ltd and Visa Inc. respects and encourages meaningful work/life balance for everyone.
Youre an Individual. Were the team for you. Together lets transform the way the world pays.
If you think you could support the Visa family by joining Visa Payments Ltd as an Implementation Manager we want to hear from you.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
