Associate IT/Tech Support Engineer

Join the team redefining how the world experiences design.

Kamusta hey gday mabuhay kia ora hallo vtejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

Our flagship campus is in Sydney Australia but with many of our Canvanauts calling the Philippines home our office in Manila is a buzzing place. Whether your role needs you in the office at home or a bit of both weve created an environment that truly empowers you to thrive.

What youd be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.

Canva is seeking a highly motivated Associate IT/Tech Support Engineer to join our team to support Canvanauts to do the best work of their lives! Its more than tickets at Canva - youll have the opportunity to contribute to projects that improve our service delivery learn new skills and work in a collaborative globally distributed team.

Were looking for someone whos passionate about excellent customer experience and has a drive to learn about new technologies within IT / AV / Tech support environment.

Canva Manila / Shifting Schedule Note: This is a hybrid role and requires regular on-site days to support our team at our amazing Canva Manila office in Makati.

At the moment this role is focused on:

• Provide remote and on-site tech support to Canvanauts with a focus on macOS devices & SaaS applications in a service desk environment.

• Support audiovisual (AV) systems for meeting rooms office technology and internal/external events ensuring a smooth and reliable experience for all users.

• Respond to service requests across our global support channels collaborating with our team to assist Canvanauts in different regions with empathy and clarity.

• Contribute to continuous improvements in service delivery by identifying opportunities to streamline processes including through the use of automation and AI tools.

• Write clear comprehensive documentation and actively share knowledge with the team to improve collective understanding and support quality.

• Proactively seek context and guidance when solving issues asking thoughtful questions to improve outcomes and enhance the support experience for Canvanauts.

Youre probably a match if

• Youre adaptable and flexible and comfortable working in an environment with change and ambiguity.

• Youre enthusiastic about helping others whether in person or remotely while embracing new technologies.

• You have a strong interest in IT support any hands-on experience (even from school internships or personal projects) is a big plus!

• Youre comfortable with Apple/Mac hardware and enjoy figuring out how software and systems work.

• Youre familiar with (or eager to learn) tools like Slack Google Workspace Okta Zoom Jira and Confluence.

• You communicate clearly both when chatting with users and writing documentation.

• You manage multiple tasks well stay organized and enjoy solving puzzles.

• Youre open to working on a shifting schedule and in a hybrid setup (some days in our beautiful Makati office).

About the team

Our Global Tech Support team sits within the Technology Experience group under the Security Trust & IT supergroup. Were the friendly faces (and helpful minds) behind the scenes making sure every Canvanaut has the tools and support they need to do the best work of their lives. From troubleshooting laptop issues to supporting onboarding and offboarding we thrive on creating smooth secure and delightful tech experiences across the globe. Whether in person or remote were all about empowering our team with fast helpful and human support that scales with Canvas ambitious growth.

Whats in it for you

Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.

Heres a taste of whats on offer:

• Equity packages - we want our success to be yours too

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more

• Flexible leave options that empower you to be a force for good take time to recharge and supports you personally

Check out for more info.

Other stuff to know

We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!

Please note that interviews are conducted virtually.

Remote Work :

No

Employment Type :

Full-time