IT Specialist
IT Specialist
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Job Description
Salary Range: $63000 - $68000 based on previous experience
Job Summary
This role provides first-level technical support for hotel systems end-user devices and network infrastructure ensuring minimal disruption to daily operations. The position also supports IT projects monitors system performance enforces IT standards and contributes to continuous improvement initiatives in alignment with Accors technology policies and best practices.
Your job duties include:
- Provide prompt professional and courteous first-level support for IT-related issues.
- Troubleshoot and resolve system hardware and network problems for all end users.
- Install configure and maintain desktop/laptop computers printers peripherals and software.
- Support critical hotel applications.
- Maintain and monitor IT infrastructure including servers network components and backups.
- Maintain accurate documentation of IT assets incidents and technical procedures.
- Support ongoing IT projects and rollouts under the direction of the IT Manager and Regional Systems Manager.
- Participate in after-hours support rotations.
- Willingness to work in shifts including weekends and holidays.
- Perform additional tasks as assigned by the IT Manager.
Qualifications :
Your skills and qualifications include:
- University degree or equivalent practical experience in IT or related field.
- 12 years of relevant experience in IT support or infrastructure management preferably in the hospitality industry.
- Good knowledge of Windows OS Microsoft Office network systems and hotel systems.
- Familiarity with Accor systems and IT standards is an advantage.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service abilities.
- Highly organized detail-oriented and proactive.
- Strong problem-solving skills
Additional Information :
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Perks & Benefits:
- Subsidized staff accommodation assistance provided
- One complimentary meal per shift in our staff cafeteria
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise & Whistler (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resorts Food & Beverage Outlets Fitness Centre and Fairmont Jasper Park Lodge Golf Course
- Automatically added to our resorts Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5000 properties with Accor
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
