Front Office All Rounder
Front Office All Rounder
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Job Description
Deliver exceptional service from check-in to check-out responding to guest requests promptly courteously and professionally to ensure a seamless stay
Manage guest accounts accurately using Opera PMS including billing cashiering and reservations while maintaining strong attention to detail
Act as the communication hub between guests and hotel departments handling calls messages and wake-up requests efficiently and in line with brand standards
Support daily front desk operations including VIP arrivals group check-ins system downtimes and shift handovers ensuring all procedures are followed
Promote hotel services and amenities through confident upselling and sound product knowledge to enhance the guest experience and drive revenue
Contribute to guest satisfaction goals including TrustYou initiatives and assist with ad hoc tasks as directed by the Front Desk leadership team
Qualifications :
Previous Front Office or Guest Services experience in a hotel or hospitality environment
Proficiency in Opera PMS or similar property management systems with a strong grasp of check-in/out reservations and cashiering functions
Excellent communication skills both verbal and written with the ability to interact professionally with guests and internal teams
Strong attention to detail and accuracy in managing guest accounts billing and administrative tasks
Experience with upselling or promoting services ideally in a customer-facing or sales-oriented role
Knowledge of hotel operations including VIP handling group check-ins and business centre services
Ability to multitask and stay calm under pressure especially during peak periods or when handling guest complaints
Understanding of front office procedures and policies including manual procedures during system outages
Flexibility to work rotating shifts including weekends evenings and public holidays as required
Additional Information :
Joining our team will unlock generous local national & international industry benefits on accommodation dining travel wellbeing & more from Day 1. You will thrive in a fast-paced collaborative work environment and be a part of the Hotels future success. We offer discounted city parking complimentary dry cleaning progressive leave policies (including 10 weeks parental leave) and unlimited development opportunities as you learn from industry experts with international leader in Hospitality - Accor. We genuinely care about your success and want to help you grow on your journey with us.
If this sounds like the right opportunity for you a new challenge in 2025 we look forward to finding out more about you and invite you to apply!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
