Family Advocate

WORK SCHEDULE: This position generally follows a Monday through Friday schedule from 8:00 AM to 5:00 PM. The role also includes two evening shifts per week (until 8:00 PM) and 4 hours of work on Saturdays on a rotating basis. For example an employee may work two weeknights one week and a Saturday shift the following the schedule may vary week to week the total hours will generally not exceed 40 hours per week. Occasional overtime may be required based on program needs.

POSITION SUMMARY: Family Advocates provide case management services to families and are expected to meet with clients in their homes schools or at the Family Resource Center. Works with coordinating programs and agencies to establish services in the best interest of the client.

REQUIREMENTS:

1. Represent the agency in a professional and competent manner.

2. Advocate for the best interests of the agency and clients we serve.

3. Establish and maintain effective working relationships with the general public co-workers clients supervisors and members of diverse cultural and linguistic backgrounds regardless of race color creed religion gender sexual orientation gender identity or expression national origin age ancestry political affiliation citizenship disability medical conditions marital status amnesty and military or veteran status.

4. Will promote and support a culturally and linguistically diverse workforce and be responsive to the population within our service area.

5. Maintain confidentiality and confidential information in accordance with legal standards and/or agency regulations.

6. Participate in assigned scheduled agency meetings in-service trainings conferences and other trainings as determined by the supervisor. This includes serving as an agency representative at assigned community meetings.

7. Observance of assigned working hours and program appointments by demonstrating promptness and thorough preparation.

8. Performance of assigned duties with a positive attitude and in the spirit of teamwork collaboration and cooperation.

9. Communicate effectively both orally and in writing.

10. Perform job duties in a safe manner to ensure a safe working environment for oneself and others.

11. Participates in and/or supports agency fund development activities and events.

12. Preparation of assigned reports work records statistical data job performance evaluations work plans etc. in a timely manner.

QUALIFICATIONS:

1. Minimum Bachelors degree in social services or a related field. Masters degree is preferred.

2. Bilingual - English/Spanish required. Ability to speak read and write in Spanish fluently.

3. Experience working withfamilies impacted by trauma behavioral health needs or child welfare systems.

4. Experience with Motivational Interviewing

5. Knowledge ofprotective factors public benefits early childhood development and local resources.

6. Familiarity withRBA ACES ASQ The Five Protective Factors and other assessment toolsis a plus.

7. Experience in crisis intervention case management group family or individual counseling.

8. Experience and ability to work effectively with a wide variety of organizations and with people of all ages socioeconomic and cultural backgrounds.

9. Knowledge of public health social services nonprofit operations & local resources.

10. Strong verbal and written communication and interpersonal skills

11. Proficiency in office software (Microsoft 365 Excel Word PowerPoint Outlook Teams).

12. Ability to travel for community engagement and events.

13. Pass agency paid criminal justice screening including fingerprints.

14. Pass agency paid TB (Tuberculosis) screening.

15. Pass agency paid health screening and/or drug testing if required.

16. Valid California drivers license and Proof of auto insurance coverage.

17. Pass agency paid MVR clearance with no more than 2 points - if you are under the age of 25 our insurance company will not allow any points.

DUTIES:

1. Serve as aprimary point of contactfor families referred through Differential Response (DR) AfterCare and FFPSA programs.

2. Support all sites with Differential response and AfterCare referrals.

3. Provideintensive case managementfor families with complex needs including those at risk of child welfare involvement or returning from formal systems of care.

4. Conductcomprehensive assessments including Protective Factors Survey (PFS) and ASQ-3 developmental screenings.

5. Coordinate and participate in Family Team Meetings ensuring family voice and choice are centered.

6. Develop and monitor individualized Family Action Plans focused on family strengths and aligned with FFPSA and CSA goals.

7. Assist families innavigating services across systems including mental health child welfare public benefits housing and early childhood education.

8. Conducthome visits and field-based outreachto engage families and ensure follow-through on action plans.

9. Providewarm hand-offs and follow-upsto ensure continuity of care and support.

10. Facilitate workshops and trainings that support family stabilization and strengthen protective factors.

11. Maintain accurate case documentation inagency databaseand other required systems including data for reporting and evaluation.

12. Conductcommunity outreachand build partnerships to connect families to services.

13. Participates in reflective supervision and fidelity coaching as needed under FFPSA service models.

14. Supports crisis response and assist families during difficult transitions.

15. Participates in all required program trainings and certifications

16. Performs additional duties as assigned to support team collaboration and program success.