Customer Advocate

Are you passionate about making a difference in peoples lives Do you enjoy working in a service-oriented industry If so this opportunity may be the right fit for you!

Modivcare is looking for an experienced Customer Advocate/ Dispatcher to join our this role you will be responsible for interacting with transportation providers to respond to inquiries regarding member services resolving complaints and delivering superior customer service to both internal and external stakeholders.

This role

• Assists transportation providers with questions and concerns related to transportation services.
• Schedules modifies and cancels reservations as needed.
• Documents and obtains details of complaints or incidents filed by providers.
• Receives and records provider concerns accurately and efficiently.
• Ensures complete and accurate trip data input.
• Refers unresolved transportation provider or member grievances to the appropriate department for resolution.
• Supports documentation of trip corrections mileage or cost adjustments cancellations and retroactive trip entries in line with company policies.
• Answers incoming calls on the Transportation Provider call line.
• Participates in required meetings and contributes to other projects or duties as assigned.

We are interested in speaking with individuals with the following

• High School Diploma or General Education Degree (GED) required.
• Zero (0) plus years of experience.
• Or equivalent combination of education and/or experience.
• Strong verbal and written communication skills with a friendly and customer-focused demeanor.
• Excellent active listening skills and the ability to understand customer needs and concerns.
• Basic computer proficiency and familiarity with Microsoft Word Excel and Outlook.
• Ability to work both independently and collaboratively within a team.
• Capable of remaining calm and composed under pressure while resolving issues.
• Comfortable managing high call volumes while maintaining courtesy and professionalism.
• Strong attention to detail and organizational skills for managing customer information accurately.
• Enthusiastic and positive attitude with a passion for delivering exceptional service.
• Willingness and ability to learn new technology and processes quickly.
• Ability to understand and follow complex instructions and accurately type.

Salary: $17.50/hr

Modivcares positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role the number of roles and the number of applications received. We encourage our prospective candidatesto submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities andencourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical Dental and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail hotel food restaurants car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race color religion sex sexual orientation national origin age handicap or disability or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance please reach out to us at