Operations Support Quality Analyst

Operations Support Quality Analyst

Ritter Insurance Marketing

Harrisburg PA

About Ritter Insurance Marketing

Ritter Insurance Marketing an Integrity partner is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg Pennsylvania Ritter has satellite offices in New York Nebraska Idaho Arizona Florida Maryland North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents.

Job Summary

The Operations Support Quality Analyst is responsible for auditing the Operations Support Teams daily work to ensure top quality.

Primary Responsibilities:

• Assumes responsibility for Operations Support team.

  • Assists the QA Lead with audits for the teams individual work

  • Audits phone calls welcome letters cert reports RAMS reports and outgoing emails

  • Keeps carrier instructions up to date in OneNote

  • Create new carrier pages in OneNote

  • Navigate through portals and create/update Operations Support information

  • Create instructions for new certification reports

  • Working with carriers to maintain current RTS/Certification report distribution

  • Informing Operations Support of any carrier changes

• Assumes responsibility for agent support on an as-needed basis.

  • Provides customer service to agents via phone email and in person as necessary.

  • Follows up Service Requests (SRs) as needed to track and handle agent issues.

  • Communicates with carriers to resolve agent issues.

  • Provides full circle customer service to verify agent issues are properly and thoroughly addressed.

• Assumes responsibility for agent projects on an as-needed basis.

  • Researches agents statuses with carriers.

  • Assists in updating RAMS with certification/onboarding report information.

• Assumes responsibility for various cross-training assignments.

  • Assists with additional agent support as necessary.

  • Assists with New Biz when necessary

• Assumes responsibility for miscellaneous duties as assigned by management.

Primary Skills & Requirements:

• High School Diploma or equivalent.

• Basic understanding of insurance and agent relationship.

• Intermediate-level working knowledge of Microsoft Excel.

• One year customer service experience and/or data entry experience.

• One year experience with Microsoft Office.

• Strict attention to detail.

• Good communication skills.

• Good computer and typing skills.

• Good customer service skills.

• Ability to operate related computer applications and other business equipment including email copy machine scanner fax machine and telephone.

• Positive attitude ability to take directions and ability to work well with others.

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local law. In addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.