Account Coordinator - Hudson, FL
Account Coordinator - Hudson, FL
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Job Description
BGIS ITS is currently seeking an Account Coordinator to join the team in Hudson FL and surrounding areas.
Are You Looking For
A company that cares and wants you to achieve your career objective.
A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
A company that puts you and your career first
Hourly Rate: $23 - $24 Per Hour
Paid Time Off: 48 Hours
5% 401(k) match
(7) paid holidays
BGIS is that Company.
BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians. We take pride in treating all our customers with the highest degree of professionalism care and understanding. In 2022 Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies a global leader in the provision of integrated facility management services including project delivery energy & sustainability asset management workplace advisory and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally) BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training support and ongoing career development.
Summary of the role
The Account Coordinator handles daily customer communication administrative tasks and project coordination ensuring smooth delivery of services acting as a liaison between customers and internal teams to maintain positive relationships and meet account goals. The position provides support with tracking work orders for the commercial install and service business lines and manages customer details schedules meetings prepares reports and tracks progress with identified key performance indicators. The Account Coordinator demonstrates BGIS values in communications with clients and other team members.
KEY DUTIES AND RESPONSIBILTIES
Customer Communication
Interact daily with clients via phone email and meetings to address inquiries provide updates and manage expectations.
Contribute to consistent quality and timely delivery of services meeting or exceeding client expectations.
Assist with coordinating planning tracking progress and ensuring timely completion of deliverables.
Partner with internal teams leveraging subject matter expertise to ensure customer questions are answered in a timely and quality manner.
Follow standard operating procedures for customer complaint handling and escalate for advanced troubleshooting as needed.
Maintain confidential client account information and other sensitive data. Conduct work in a professional manner.
Contribute to the completion of other key initiatives as assigned.
Quality Assurance and Account Coordination
Determine if calls/work orders meet the established standards and remain compliant according to company policies.
Provide information for tracking scorecards. Maintain reports as requested measuring key performance indicators for accounts.
Evaluate quality of services delivered identify trends or issues that may impact customer satisfaction highlight potential internal training opportunities.
Verify appropriate communication tools utilized by team member adhering to company policies and procedures meeting regulatory compliance standards.
Identify and report process improvement opportunities. Share suggestions with business leaders to correct simplify and/or enhance work process procedures.
Develop and maintain a thorough knowledge of clients products services policies and procedures.
Ensure all internal procedures and external regulations are followed for safety health and environment.
Gather market information and competitor insights to support customer strategies.
Additional Qualifications/Responsibilities
KNOWLEDGE AND SKILLS
Minimum of one year of job-related experience supporting customer quality work.
Communications proficiency (both verbal and written) including proper grammar spelling and punctuation. Clear and effective communication skills.
Strong customer service orientation and demonstrated customer service skills.
Ability to learn new processes tools and other relevant information quickly and to apply learning to the job.
Comfortable working in a fast-paced multi-client environment with ability to apply various client specific business processes to individual service request situations.
Skilled in gathering information accurately assessing issues and assigning levels of priority. Effective probing and problem-solving skills.
Excellent organizational coordination and documentation skills with the ability to multi-task and meet deadlines.
Creative self-starter with critical thinking skills and ability to work both independently and contribute to the team.
Professional appearance communication style and disposition.
Proficiency in computer applications including Microsoft Office and strong keyboarding skills.
Benefits of Working with Millian Aire and BGIS.
Competitive Salary
Health life and disability benefits package
7 paid holidays New Years Day Memorial Day July 4th Labor Day Thanksgiving Day after Thanksgiving and Christmas
Corporate perks through ADP
401K plan with employer match
Technical training and development opportunities
Growth and relocation opportunities
Required Experience:
IC
Employment Type
Full Time
