Service Coordinator
Service Coordinator
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Job Description
Who we are
Password Services Air Conditioning Ltd together with Johnson Controls are a leading provider of equipment controls and services for heating ventilating air-conditioning refrigeration and security systems.
Our building efficiency division delivers products services and solutions that increase energy efficiency and lower operating costs in buildings for more than one million customers worldwide. The UK&I Service team has a turnover of 60m and delivers innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC chillers industrial refrigeration controls and mechanical & electrical works.
What we offer
Competitive salary
Comprehensive benefits package - Pension Life Assurance Bank Holidays off on top of Annual Leave allowance employee discount to major retailers & ADT products and much more!
Phone Laptop & Equipment provided.
40 Hour week- Monday- Friday office based (Droitwich WR9)
Encouraging developmental & collaborative team environment
Dedication to safety through our Zero Harm policy
What you will do
As a Service Coordinator you will be responsible for one of our main customer contracts working alongside another coordinator to make sure all of their requirements are met. You will take ownership for the day-to-day administration / operational activity which can include dealing with customer queries / requests on the telephone and responding accordingly ordering supplies managing vendors processing invoices and other general administrative tasks using Simpro software and Sage 200. You will liaise with the Office Scheduler to prioritise customer call outs. You will also be required to access client SAP systems to view upcoming maintenance tasks prior to uploading service reports and closing tasks to meet client KPIs.
How you will do it
Report to the Office manager / Scheduler.
Operate client SAP systems to interact with Simpro.
Manage customer enquiries.
Process invoices and help with AR & AP enquires order supplies & general managing of vendors.
Support administrative tasks across the operational team.
What we look for
Someone who is organised & can prioritise tasks
Experience with Microsoft Office suite & with ordering & invoicing systems
Excellent communication skills both verbally and written
Ability to work independently & also as part of a wider team
Experience building & maintaining relationships with Client Engineers Vendors etc
Previous experience in an administration role is desired
Previous experience of Simpro and Sage 200 operating systems is desired
SC Clearance is required for site access; this will be actioned prior to initial start date.
Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard and your work valued and respected. All with excellent rewards and a great team ethos your next great opportunity is just a few clicks away!
Required Experience:
IC
Employment Type
Full-Time
