Account Manager

Job Title

Account Manager

Job Description Summary

The primary purpose of the Account Manager is to lead and oversee the strategic management of key Entity accounts to ensure client satisfaction retention and business growth. The Account Manager is responsible for developing and executing account strategies that align with Entity and Company objectives fostering strong client relationships and identifying business opportunities. The role involves collaborating with cross-functional teams to deliver exceptional service drive growth and maintain the highest standards of professionalism and industry expertise.

Job Description

Key Responsibilities

• Client Relations: Develop and maintain strong relationships with clients understanding their needs and providing tailored solutions.

• Primary Contact: Serve as the primary point of contact for clients inquiries resolving issues promptly and efficiently.

• Team Collaboration: Collaborate with internal teams to ensure timely delivery of services that meet client expectations.

• Team leadership: Lead teams to deliver entity requirements ad achieve project goals.

• Entity Reviews: Conduct regular entity reviews identifying opportunities to enhance client benefits.

• Account Performance: Monitor account performance and provide regular/monthly reports to clients and management.

• Industry Trends: Understand the entities industry trends and best practices to ensure client receive the best possible services.

• Strategy Development: Assist in the development and execution of entity management strategies to achieve business objectives.

• Documentation: Prepare and present proposals contracts and other relevant documentation the clients.

• Budget Management: Manage budgets ensuring cost-effectiveness and adherence to financial targets.

• Risk and Compliance: Ensure all teams adhere to relevant industry standards regulations and company policies.

• Culture: Articulate and live the Cushman & Wakefield culture model organizational vales and required behavior and hold others (employees and peers accountable for their actions by identifying and acting on behaviors which is inconsistent with agreed standards.

Required Competencies:

• Communication skills: Clearly articulate idea proposals to clients and internal teams

• Relationship building: Develop and maintain strong trusted-based relationships with clients and internal teams.

• Problem Solving: Quickly and effectively resolve clients issues and challenges.

• Time Management: Prioritize tasks and manage time efficiently to meet deadlines.

• Negotiation Skills: Effectively negotiate terms and conditions with clients.

• Analytical Skills: Analyze data to monitor entity performance and identify trends or issues.

• Industry Knowledge: Stay informed about entity trends and best practice.

• Team Collaboration: Work closely with internal teams to ensure client satisfaction.

About You:

• Must have or be able to obtain an NV1 clearance.

• Minimum of 5 years experience in Account Management preferably within the Government space.

• Minimum 5 years experience in leading large teams.

• Excellent communication negotiation and interpersonal skills.

• Proven ability to manage multiple teams/projects simultaneously.

• Strong analytical and problem-solving abilities.

Eligibility: This role is open to Australian citizens only and candidates must be based in Canberra.

Why join Cushman & Wakefield

As one of the leading global real estate services firms transforming the way people work shop and live working at Cushman & Wakefield means you will benefit from;

• Be part of a growing global company committed to Diversity and Inclusion.

• Enjoy a unique opportunity to grow professionally and take on a leadership role. Youll have the chance to build and lead a team guiding them to success while shaping your own career path.

• This position offers an exciting opportunity to transition into a corporate environment. Whether youre transitioning from a different industry or looking to broaden your expertise this role provides a clear path for career diversification

Were committed to providing work-life balance for our people in an inclusive rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal professional and technical capabilities and we reward with a comprehensive employee benefits program.

We have a vision of the future where people simply belong.

Thats why we support and celebrate inclusive causes not just on days of recognition throughout the year but every day. We embrace diversity across race colour religion sex national origin sexual orientation gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too join us.

As an equal opportunity employer Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: Cushman & Wakefield