Must be ONSITE in Boston MA (Monday - Thursday)

You must be authorized to work in the United States without visa sponsorship by Wayfair now or in the future.

Wayfair Professionals North American Business-to-Business Sales (B2B) team is seeking a collaborative analytical-oriented Associate to help drive Wayfair Professionals B2B agenda. The role will be a part of the Territory planning team that will help execute the B2B strategy across North America. While our site and app experience allow for seamless self-service our higher-value customers benefit from sales support. Sales teams establish relationships with purchasing decision-makers educate customers about Wayfairs assortment services and capabilities and proactively reach out to intercept emerging needs to help them complete their orders and projects.

We seek a motivated Associate who will partner with sales teams and internal enablement team members to optimize the sales process to consistently exceed sales targets and customer experience. This includes proactively partnering with sales and analytics teams to monitor performance create action plans to improve performance and execute medium/long-term program and channel-level project initiatives that improve customer and seller/agent experience and optimize workflows.

What Youll Do

• Understand qualitative and quantitative trends in the business through active voice of seller engagement strong knowledge of short/long-term KPI trends
• Provide short-term operational support to improve performance:
• Scope data requests for analytics teams to execute and interpret results to understand business trends (validating qualitative feedback)
• Create short-term action plans to address underperformance and/or accelerate positive trends with clear asks milestones and deliverables
• Align and alert partner teams to execute
• Communicate progress and resolutions to partner teams and sales team members
• Scope and execute medium/long-term projects and initiatives
• Assist in scoping project initiatives ensuring project management operational excellence through clear deliverables resource needs timelines and cross-functional involvement
• Drive execution to project deliverables including hitting stage gate milestones preparing / delivering updates to L4 Sales / cross-functional teammates incorporating feedback
• Coordinate cross-functional teams and resources assessing and acting on tradeoffs across the business (e.g. across sales programs tech resources marketing operation etc)
• Work with the offshore team to complete territory BSD tickets within service level targets
  
  

What Youll Need

• Salesforce experience is a must
• 3-4 years of experience in sales enablement project / program management strategy & operations consulting or similar roles supporting Sales Customer Service or Marketing teams
• Ability to understand and empathize with diverse stakeholders across functions and tailor messaging / communication appropriately to ensure resonance; ability to create consistent messaging about complex projects flexing to audience needs but creating cohesion on the objective and guiding principles
• Ability to break down complex ambiguous problems into logical objectives translating sales needs into discrete actionable steps for partner teams to execute
• Passion for working collaboratively across functions to drive operational improvements and projects
• Ability to manage processes efficiently by scoping logical steps from ideation to project completion
• Ability to synthesize insights from data analysis and understanding trends

An Important Note about Wayfairs In-Office Policy: All Boston-based interns Co-ops and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days Monday - Thursday and work remotely Friday.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At this time Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: F1-OPT STEM OPT EAD H-1B H-1B1 E-3 O-1 J-1 or TN.