ICT Service Desk Technician

CPL is a leading provider of disability support services in Queensland and Northern New South Wales. Were on a mission to empower people with disabilities and older Australians to live the life they choose. We believe in creating an inclusive society and our dedicated team is committed to providing the very best support guidance and understanding to our clients.

Were seeking anICT Service Desk Technicianto join our team responsible for providing first and second level Help Desk support for our employees and users of ICT equipment and systems.

About the role:

In this role you will be responsible for:

• Manage and resolve first and second level queries through Help Desk activity including phone calls emails in person and online ticket logs.
• Provide technical assistance and maintenance support on software hardware applications communications and connections.
• Manage IT Help Desk tickets as required; scheduling assigning and/or escalating issues/queries as appropriate.
• Coordinate system upgrades installations integrations customisations configurations and testing new systems and hardware and help resolve configuration conflicts and errors.
• Create change and delete user accounts according to relevant delegations as required.
• Administration of desk and mobile phone user account set up changes transfers and closures.
• Maintain accurate and up to date asset/equipment registers.
• Demonstrate and instruct users on basic use of ICT/AV equipment as required.
• Investigate and resolve hardware issues including performing minor repairs maintenance technical assistance and support.
• Effectively contribute to project work as required.
• Undertakes other responsibilities as required and directed by the IT Service Delivery Lead / Group General Manager Information Technology.

So why would I choose CPL

When you join our team you can benefit from the following:

• Flexible Work:At CPL we believe work should fit seamlessly into your life not the other way around. Our flexible work options offer the best of both worlds striking the perfect balance between productivity and personal life.
• Grow Your Career Your Way: Were committed to your professional development. Share your ideas challenge the status quo and collaborate with our team. Together well create a dynamic and inspiring work environment where your contributions are valued.
• Take Care of Yourself and Your Community: We understand the importance of well-being. Thats why we offer generous leave benefits including annual leave personal leave compassionate leave and comprehensive paid parental leave. Take the time you need to recharge and give back to your community.
• Employee Assistance Program:Access to free and confidential counselling services for you and your family members.
• Embrace Diversity Celebrate Uniqueness: We believe in creating an inclusive workplace where everyone feels valued and respected. Regardless of your background or perspective youre welcome here. Be yourself and lets build a brighter future together.
• Tax-Free Savings:Increase your take-home pay by packaging up to $15900 of your annual salary tax-free.
• Entertainment Expenses:Use up to $2650 of your pre-tax income for entertainment expenses such as meals and holiday accommodation.

If youre passionate about making a difference and have the skills to deliver exceptional technology solutions we encourage you to apply.