End User Support Specialist
End User Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
We Are Unique
Essential Energy is an organisation that values your voice empowers your autonomy recognises the strength in diversity and prioritises your well-being while offering attractive remuneration and benefits. Take pride in having a meaningful impact on regional rural and remote communities while being a pivotal player in the energy industrys future.
This is a 2-year fixed term opportunity based in Port Macquarie with the possibility of some travel across the Essential Energy footprint as appropriate for connection and collaboration purposes.
As an Enterprise Agreement level position this secondment is currently open to Essential Energy permanent employees only.
About the Role
As a key member of our Executive IT Support team you will be the trusted technology partner for Essential Energys most senior leaders. Based in our Port Macquarie office youll provide hands-on personalised IT support that directly influences executive productivity high-stakes meetings and critical business continuity.
This is not your average IT support role; your work will help power boardroom decisions and ensure flawless technology experiences at the highest level of the organisation.
What Youll Be Doing
Deliver tailored high-priority IT support to executives and senior leaders.
Ensure seamless delivery of critical meetings (Zoom Microsoft Teams) through proactive room checks tech validation and behind-the-scenes coordination with Executive Assistants.
Collaborate with IT teams to quickly escalate and resolve complex technical issues across devices systems and meeting room technologies.
Maintain detailed Executive Playbooks to provide context-aware support tailored to each leaders preferences and role.
Assist with the evaluation testing and deployment of new software and hardware ensuring suitability for executive needs.
Use plain language to clearly communicate technical advice to time-poor senior leaders.
Update and maintain knowledge base articles and documentation to improve speed and consistency of support.
Embody respect discretion and professionalism in every interaction.
About You
Youre calm under pressure thoughtful in how you support others and deeply motivated by making things run smoothly. You anticipate needs before they arise adapt quickly and understand the importance of discretion when supporting high-profile individuals.
You also bring:
A Certificate IV in Information Technology or equivalent hands-on experience.
Proven experience in executive support or senior-level IT support (Level 2).
Strong knowledge of Windows OS Microsoft 365 (including Outlook Teams) Zoom Surface Pro devices iPhones/iPads and meeting room AV setups.
A working understanding of ITIL practices and a passion for continual service improvement.
Why Essential Energy
We offer competitive remuneration commensurate with skills and experience and 16% superannuation.
Essential Energy provides employees with a broad range of employee benefits including 26 weeks paid parental leave learning and development opportunities and Health and Wellbeing programs including fitness passport. For more information on our benefits please visit theemployee benefits page.
We are proud to be recognised as aWORK180 Endorsed Employer for All Women.
Were a business with a huge range of operational and corporate roles aimed at connecting our communities.
As a pivotal player in the energy future of NSW and the country we cover 95% of NSW and parts of southern QLD - we are an organisation with a wider variety of roles than you may first think.
Whether you want to work remotely in a coastal region or rurally we will invest in you develop you and help you shape a career in energy that will give you future opportunities you may never have realised in a sector where there is so much to explore.
For further details please contact Adrian Harrad-Chantler Manager Digital Service Delivery on.
Applications close Wednesday 16 July 2025 at 11:55pm
Passionate People. Global Thinking. Regional Heart.
Building a Better Energy Future.
Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender age ethnicity sexual orientation or disability. As an organisation our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.
At Essential Energy we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply to Essential Energy (including alternate formats of application forms or alternate ways for accessibility). To discuss adjustment requirements please contactor call us on.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
