Irrigation Client Care Specialist
Irrigation Client Care Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Join Team Hittle Today!
We are the largest family-owned commercial landscaper in Indiana and proudly celebrating over 50 years serving central Indiana.
Our culture is built on helping our employees develop fulfilling careers while sharing a passion for creating and maintaining stunning landscapes that leave lasting impressions. We believe in making a positive impact on the lives of our Team Members; simply put we care about our employees and our employees care for our clients.
Hittle is seeking a Client Care Specialistfor our Irrigation Division. In this client-facing role youll serve as the key point of contact for our irrigation clients ensuring satisfaction clear communication and timely service. Your focus will be building lasting relationships addressing client needs and helping coordinate solutions with our irrigation teams.
What Youll Do:
- Drive a seamless customer experience that creates positive sentiment for our brand.
- Develop in-depth knowledge of Irrigation and our offerings to provide informative support and tailored recommendations to customers.
- Collaborate with the Field Managers and Division Leader to solve any customer service hiccups.
- Maintain accurate records of customer interactions and actions taken to resolve issues.
- Proactively take steps to enhance customer experience.
- Assist in scheduling of client services.
- Share relevant customer feedback to help us continuously improve our offerings.
- Report on key customer service metrics and identify noteworthy trends.
What Were Looking For:
- Strong written and verbal communication skills
- Servant leader mentality
- Exceptional problem-solving ability backed by good judgment.
- Comfortable responding to customer questions over the phone including some troubleshooting.
- Comfortable collaborating across departments and teams
- Proven track record of delighting customers and exceeding their expectations.
- Proficiency with customer service software
- Strong attention to detail
Why Youll Love Working with Us:
- Competitive pay based on experience
- Health dental and vision insurance
- Paid holidays and time off
- Career growth ongoing training and certification opportunities
- A supportive team-first work culture where your contributions matter
Honesty Innovation Thankfulness Teamwork Leadership Excellence
Required Experience:
Unclear Seniority
Employment Type
Full-Time
