drjobs Client Success Executive

Client Success Executive

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1 Vacancy
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Job Location drjobs

Dublin - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

Location: This position may work remotely anywhere in the United States of America with significant business travel to and from prospect/client sites and/or the Quantum Health home office in Dublin OH.

Who we are

Founded in 1999 and headquartered in Central Ohio were a privately-owned independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone and were on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted tech-savvy team fights to ensure that our members get the care they need when they need it at the most affordable cost thats why we call ourselves Healthcare Warriors.

Were committed to building diverse and inclusive teams more than 2000 of us and counting so if youre excited about this position we encourage you to apply even if your experience doesnt match every requirement.

About the role

The Client Success Executive (CSE) is responsible for ensuring clients achieve maximum value from the companys products or services fostering long-term client satisfaction and driving client retention and growth. The CSE works closely with clients to understand their goals ensure effective adoption and identify opportunities for account expansion and business growth. This role involves day-to-day client management proactive engagement to address client needs and collaborating cross-functionally to drive success outcomes.

The ideal candidate will have a background in mid-scale customer relationship management with demonstrated success exceeding expectations maintaining and growing their book.

Essential Roles and Responsibilities (State the activities that are essential to job success; begin each statement with an active verb and end with some purpose; group like or similar activities under a common heading; assign percent of time spent for each group; percent of time spent must add up to 100%)

What youll do (Essential Responsibilities)

Client Value Realization: Work closely with clients to understand their business objectives and ensure the companys product or service delivers measurable value aligned with their goals.

Client Relationship Management: Serve as the primary point of contact for key accounts managing day-to-day communications and ensuring strong relationships with client stakeholders at all levels.

Onboarding & Adoption: Lead clients through the onboarding process and drive product/service adoption by providing training best practices and ongoing support tailored to their specific needs.

Client Growth & Upselling: Identify opportunities for account growth including upselling additional services cross-selling complementary products and recommending new solutions that enhance client success and increase revenue.

Retention & Renewal Management: Proactively manage client renewals minimizing churn through ongoing engagement and demonstrating continuous value.

Client Health Monitoring: Regularly track and assess client health using data and insights to identify risks and opportunities for deeper engagement and growth.

Strategic Account Planning: Develop and execute client success plans that align with client goals and foster long-term partnerships driving retention and growth within assigned accounts.

Performance Metrics & Reporting: Monitor key success metrics such as adoption rates client satisfaction scores (NPS/CSAT) and revenue growth. Regularly report progress and outcomes to both clients and internal stakeholders.

Issue Resolution: Act as a trusted advisor and advocate for the client ensuring any issues or concerns are addressed swiftly and effectively coordinating with internal teams as necessary.

Cross-functional Collaboration: Work closely with Sales Product Marketing and Support teams to ensure a seamless client experience and identify opportunities for improvement or innovation in the client journey.

Client Feedback & Product Improvement: Collect and relay client feedback to internal teams providing insights to improve product offerings services and overall client experience.

All other duties as assigned.

What youll bring (Qualifications)

Education: Bachelors degree in business or equivalent experience.

5 - 7 years related industry experience in consulting sales or other applicable area.

Proven experience in client success account management or customer experience with a focus on driving client outcomes and revenue growth.

Strong relationship-building and communication skills capable of working with a variety of client stakeholders including executives.

Experience in managing complex client accounts and coordinating across multiple departments.

A results-driven mindset with a focus on client retention growth and overall satisfaction.

Proficiency with CRM systems and client success platforms.

Analytical thinking and problem-solving skills to proactively address client challenges.

Travel required as needed cyclical depending on client needs.

Protect and take care of our company and members data every day by committing to work within our company ethics and policies.

Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook Word Excel PowerPoint) IM/video conferencing (Teams & Zoom) and telephones efficiently.

A high degree of personal accountability and trustworthiness a commitment to working within Quantum Healths policies values and ethics and to protecting the sensitive data entrusted to us.

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#LI-AT1

#LI-Remote



Whats in it for you

  • Compensation: Competitive base and incentive compensation
  • Coverage: Health vision and dental featuring our best-in-class healthcare navigation services along with life insurance legal and identity protection adoption assistance EAP Teladoc services and more.
  • Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
  • Balance: Paid Time Off (PTO) 7 paid holidays parental leave volunteer days paid sabbaticals and more.
  • Development: Tuition reimbursement up to $5250 annually certification/continuing education reimbursement discounted higher education partnerships paid trainings and leadership development.
  • Culture: Recognition as a Best Place to Work for 15 years dedication to diversity philanthropy and sustainability and people-first values that drive every decision.
  • Environment: A modern workplace with a casual dress code open floor plans full-service dining free snacks and drinks complimentary 24/7 fitness center with group classes outdoor walking paths game room notary and dry-cleaning services and more!


What you should know


  • Internal Associates: Already a Healthcare Warrior Apply internally through Jobvite.
  • Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
  • Diversity Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers were committed to empowering our ERGs and were proud to be an equal opportunity employer .

  • Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
  • Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidates unique combination of experience and qualifications related to the position.
  • Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
  • Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition we will not approve payment to any third party.


Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process or in order to complete the essential duties of the position upon acceptance of a job offer click here to submit a recruitment accommodation request.



Recruiting Scams: Unfortunately scams targeting job seekers are common. To protect our candidates we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB) Social Security Number (SSN) banking/direct/tax details etc. via email or any other non-secure system nor will we instruct you to make any purchases related to your employment. If you believe youve encountered a recruiting scam report it to the Federal Trade Commission and your states Attorney General.

Employment Type

Full-Time

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