Customer & Field Service Technologies Manager
Customer & Field Service Technologies Manager
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1 Vacancy
Job Description
Changing lives. Building Careers.
Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us change equals opportunity. Every day our colleagues are challenging whats possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.
Integra Life Sciences is looking for a Manager of Customer & Field Service Technologies with a proven track record of driving alignment across Customer Service and Field Service teams to deliver streamlined digital experiences. This role would lead the business through process centered discussions driving improvement by generating integrated technology solutions that directly touch our customers during and after their buying journeys.
SUPERVISION RECEIVED
This role will report to the VP of IT Business Engagement and be part of various extended leadership teams to help align the organization towards a consolidated enterprise technology roadmap.
SUPERVISION EXERCISED
This role will begin as an individual contributor role with potential to establish a team as the function matures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
- Engages develops maintains relationships with business leaders across the organization to quantify demand for IT support and technology enablement.
- Creates business cases in partnership with corresponding business function and aligns with financial calendar to ensure timely submission of new proposals.
- Documents business requirements As-Is business processes To-Be business processes and major desired business outcomes from new technology deployments.
- Analyzes information pertaining to complex business problems and make recommendations for the implementation of new systems and procedures.
- Works across IT teams to drive alignment on priorities constraints and dependencies and factors in organizational capacity into long term business planning of IT projects.
DESIRED MINIMUM QUALIFICATIONS
The requirements listed below are representative of the knowledge skill and/or ability for his position.
Education: Bachelors Degree in a Technical or Business field Masters Degree Desirable
Preferred Certifications: Process Excellence / Six Sigma / Lean / Organizational Change Management / PMP / ITIL / Business Analyst Training
Experience:
Minimum 10 years experience in the Life Sciences Pharma MedTech or Biotech industries
Minimum 5 years experience working in or supporting business functions: Digital Marketing Commercial Teams Customer Service Field Service and/or Planning.
Extensive experience continuously improving business processes (e.g. Lean process excellence value stream mapping)
Preferred: Management Consulting experience; executive presentation skills
Additional Information:
This is a hybrid role and the ideal candidate will be based out of Princeton NJ. The hybrid schedule requires in-office presence on Tuesdays Wednesdays and Thursdays with the option to work remotely on Mondays and Fridays.
Integra LifeSciences is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race marital status color religion sex age national origin sexual orientation physical or mental disability or protected veteran status.
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EEO Is the Law EOE including Disability/Protected Veterans
Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation please email us at
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Required Experience:
Manager
Employment Type
Full-Time
