Call Center Sales Trainer
Call Center Sales Trainer
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Job Description
Call Center Sales Trainer
American Health Plans
Clinton Township MI
About American Health Plans
American Health Plan an Integrity partner is an experienced health insurance brokerage contracted with most major companies to provide quality healthcare at affordable prices.
Yes we work hard but when youre great at what you do and enjoy the people you are doing it with work gets to be a whole lot of fun.
American Health Plans is committed to offering quality health insurance at competitive prices to individuals families and small businesses. Providing excellent service is the top priority and our experienced agents work diligently to find the best plan at the lowest cost for each client. With contracts with major companies we have access to a wide range of plans to meet diverse needs.
Job Summary
This is a full-time on-site role for a Call Center Sales Trainer located in Clinton Township MI. The Sales Trainer will be responsible for conducting sales training sessions developing training materials enhancing communication skills delivering exceptional customer service and improving overall sales performance.
About the Role:
We are seeking an experienced and passionate Sales Trainer to develop and deliver impactful training programs for our call center agents selling health insurance products. This role plays a key part in ensuring compliance improving sales performance and delivering a high-quality customer experience.
Primary Responsibilities:
Develop and lead training sessions for new and existing call center agents on ACA private health insurance plans and Life Insurance
Ensure agents understand CMS regulations plan benefits eligibility requirements and enrollment processes
Facilitate onboarding role-playing and live call coaching to reinforce sales techniques and compliance
Monitor agent performance post-training and provide ongoing coaching and support
Collaborate with compliance product and sales teams to keep training materials current and accurate
Design training content including manuals presentations and LMS modules
Maintain knowledge of health insurance trends regulatory updates and call center best practices
Primary Skills & Requirements:
3 years of experience in sales training in a call center environment
Strong understanding of call center operations and sales KPIs
Excellent facilitation communication and coaching skills
Ability to work in a fast-paced compliance-driven environment
About Integrity
Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .
Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local law. In addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.
Employment Type
Full-Time
