Extensive experience in JDE EnterpriseOne Manufacturing modules like PDM SFM MRP WO processing MFG Acct. Resource having techno functional skills to support issues is desirable. Support for interfaces to MFG PRO Demand Solutions Positive pay and Labelling solutions Oracle APS etc is desirable Ability to understand highly customized Manufacturing Accounting process General Support Responsibilities: Application testing for all system changes and projects. Knowledge transfer and other support related activity. Second level support for resolution of service requests. Second level support for resolution of system defects Key involvement in the resolution of high severity user issues and system defects Review and approve root cause analysis work arounds and support Documentation prepared by Support analysts Provide guidance and expertise to Support analysts in resolving very complex issues. Interact with Business users throughout the lifecycle of the support call from initiation till closure. Resolving all JDE level 2 Application Support calls logged thru Help desk Regular interaction with JDE development and CNC Admin support team to involve them in resolving issues. Experience in working on JDE projects with onsite offshore model for Application Development and SR. SUPPORT ANALYST Extensive experience in JDE EnterpriseOne Manufacturing modules like PDM SFM MRP WO processing MFG Acct. Resource having techno functional skills to support issues is desirable. Support for interfaces to MFG PRO Demand Solutions Positive pay and Labelling solutions Oracle APS etc is desirable Ability to understand highly customized Manufacturing Accounting process General Support Responsibilities: Application testing for all system changes and projects. Knowledge transfer and other support related activity. Second level support for resolution of service requests. Second level support for resolution of system defects Resolving all JDE level 2 Application Support calls logged thru Help desk Regular interaction with JDE development and CNC Admin support team to involve them in resolving issues. Pay and Benefits Pay Range Minimum: $65000 Pay Range Maximum: $134200 HCL Tech is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees regardless of race religion sex color age national origin pregnancy sexual orientation physical disability or genetic information military or veteran status or any other protected classification in accordance with federal state and/or local law. Should any applicant have concerns about discrimination in the hiring process they should provide a detailed report of those concerns to for investigation.
Compensation and Benefits A candidates pay within the range will depend on their work location skills experience education and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition this role is eligible for the following benefits subject to company policies: medical dental vision pharmacy life accidental death & dismemberment and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.