Senior Consultant (m/f/d) – Salesforce Functional (Sales, Service & Commerce)

Were looking for experienced Salesforce consultants with a strong consulting mindset and a deep understanding of how companies sell serve and grow. As a Senior Functional Consultant youll help international clients design and deliver Salesforce programs across Sales Service and Commercefocusing on real outcomes not just implementation checklists.

Youll take ownership of functional design lead workshops with business and IT stakeholders and collaborate across delivery streams in multi-country programs.

• High-impact client programs focused on commercial growth and execution
• An environment that values structure ownership and delivery excellence
• A team that blends industry knowledge with hands-on consulting skills
• Opportunities to grow into solution architect stream lead or engagement manager roles

• Lead functional solution design across Salesforce Sales Cloud Service Cloud and B2B Commerce

• Facilitate workshops to capture requirements and define user journeys data flows and process models

• Translate business needs into functional designs and user storiesgrounded in scalable value-driven architecture

• Collaborate with solution architects developers and test leads across global delivery teams

• Support system configuration testing deployment planning and user enablement

• Contribute to proposals client demos and solution planning in pre-sales cycles

• 58 years of experience in CRM or commercial process transformation

• Proven track record working as a functional lead or business analyst in Salesforce Sales Service or Commerce projects

• Hands-on experience running client-facing workshops and designing scalable CRM solutions

• Understanding of lead-to-order service lifecycle or digital commerce processes

• Experience in structured delivery environments or large consultancy setups

• Fluent English; other languages (e.g. Greek German French) are a plus

• Delivered Salesforce-based commercial solutions in a consulting environment

• Experience working in or with large international consultancies (e.g. Deloitte Accenture PwC Capgemini or similar)

• Worked across multi-country project settings navigating both business and IT stakeholder landscapes

• Salesforce certifications (Sales Cloud Consultant Service Cloud Consultant B2B Commerce Admin)

• Experience in industries such as Consumer Goods Retail Manufacturing or Life Sciences

• Familiarity with CRM-related integrations (e.g. SAP CPQ marketing automation)

Peak & Peak is a consulting firm dedicated to the digitalization of marketing commerce sales and service sectors. We offer tailored optimizations through technology providing services that range from strategic consulting to comprehensive solution implementation.

While our approach is technology-independent we primarily utilize Salesforce solutions for implementation as we are an official Salesforce partner. Our clientele includes organizations of varying sizes and our operations are headquartered in Mannheim with additional locations in Saarbrcken Berlin Switzerland Lisbon vora (Portugal) London Greece and New York. Our primary focus is serving medium-sized enterprises within the DACH region and globally.

Our project portfolio spans multiple industries with particular emphasis on the following sectors which share common operational processes:

• Consumer Goods Industry

• Healthcare & Life Sciences

• Manufacturing Companies

Moreover we have developed a specialization in the NGO sector successfully executing numerous projects for non-profit organizations.

To effectively address our clients challenges in digitalization our team of over 80 experts is organized into specialized competency groups. We operate in an agile environment on projects and provide substantial expertise in the following areas:

• Architecture & Development

• Consulting

• Operations & Delivery

• Operations Excellence & Managed Services