Guest Services Agent - Arlington Hotel
Guest Services Agent - Arlington Hotel
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Job Description
The Arlington Hotel is a boutique historic hotel in the heart of Paris Ontario. With decades of celebration indulgence and retreats from the everyday the Arlington Hotels lasting memories create the perfect setting for the next great story.The Arlington Hotel is a part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.
If you have the desire to work as a Guest Services Agent in a boutique hoteland are looking to join a team of championswe want to meet you.
OUR AWARDS:
- Great Place to Work Certified
- Most Trusted Executive Teams 2023
- Best Places to Work in Hospitality & Retail 2023
- Best Places to Work in Canada 2024
- Best Workplaces for Women 2024
- Best Workplaces for Mental Wellness - 2024
OUR GUEST SERVICES AGENTS:
Represent our company and drive our culture through daily interactions with our guests throughout all stages of their stay.
Have a passion for hospitality and ensure we exceed the expectations of every guest by providing personalized courteous and professional customer service.
Are the first point of contact for our guests while working in a busy vibrant and dynamic environment on a supporting and energetic team.
This is the perfect opportunity for someone who is looking for a role in the hospitality industry and enjoys interacting with customers on a daily basis. We offer part time opportunities during the daytime afternoonand weekends. This is a great role for those who are looking to interact with guests and have a willingness to learn in a fast paced exciting environment.
THE GUEST SERVICES AGENTS HAVE THE OPPORTUNITY TO:
- Provide a warm engaging and personalized experience for our guests
- Respond to guest requests and inquiries in a timely manner
- Promote hotel amenities rooms and other services available at theHotel; provide guests with information such as local attractions and directions as needed
- Learn the details and be familiar with the current available rooms their location layout and room rates
- Coordinate room status updates with Housekeeping and other departments to ensure up to date room availability
- Maintain inventories of room vacancies reservations and room assignments
- Compile and check daily record sheets guest accounts receipts and vouchers
- Become familiar with the daily activities events and meetings taking place within the Hotel and Private Event spaces
- Manage and resolve all guest complaints in a professional and courteous manner
- Process reservations delivered by telephone mail fax central reservation systems sales office and travel agents
- Participate in efficient pre-arrival arrival departure and overall experience for guests
- Present statements of charges to departing guests and receive payment; maintain cash float and security of keys
- Cross train in housekeeping department and assist as needed
- Maintain a professional appearance and demeanor
- Exercise good judgment and demonstrate leadership abilities
- Drive positive change in the organization
- Other duties as assigned
GUEST SERVICES AGENT POSITION REQUIREMENTS:
- Friendly professional and customer service focused
- Positive outgoing and friendly team player
- Strong problem-solvingabilities
- Excellent verbal and written communication skills
- Ability to build rapport quickly with guests
- Ability to work well under pressure in a fast-pacedenvironment
- Smart Serve Certification required
- Clear Criminal Background
- Intermediate level proficiency in Microsoft Suite required
- Flexible availability to work during days afternoonsweekends and occasional night shift coveragerequired
- Previous experience using a POS system an asset
- High School Diploma required completion of college or university program in hospitality management is considered an asset
- Experience as a Guest Services Agent an asset
WHAT CAN WE OFFER
- Competitive wage package
- Pay on demand
- Flexible work schedule
- Staff recognition years of service rewards
- Group RRSP
- Hotel discounts worldwide
- Restaurant discounts
- Wellbeing programs
- Participation in staff events
- Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community
Carmens Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion creativity innovative thinking and world class service we have remained industry champions for over 40years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmens Event Centre The C Hotel The Lakeview The Hamilton Convention Centre fig&lemon Catering Mercanti Specialty Foods the Arlington Hotel & Rivers Edge and the Good Earth Food & Wine are devoted to bringing excitement to Hamilton and Southern Ontario and to enhancing the image of our local community with every strategic initiative we pursue.
Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process please notify People & Cultureupon scheduling your interview.
Required Experience:
Manager
Employment Type
Part-Time
