Technology Support Specialist-TULSA
Technology Support Specialist-TULSA
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Technology Support Specialist
This onsite position serves as the entry point for IT at our Service Desk for staff faculty and students. You will resolve academic/clinical/administrative user problems perform account administration tasks route calls by telephone and/or ITs ticketing tool assist with the administration of workflow processes/systems and complete special projects.
Analysts categorizes and prioritizes service desk requests to ensure smooth day-to-day operations. Utilizes various IT software tools and workflow for problem resolution per departmental Problem Management processes. Develops maintains and updates instruction technical materials and documentation including internal knowledge base articles. Performs account management for employees and maintains distribution lists. Provides Tier One support to faculty staff and students via ticketing tool phones calls and walk-ins at the IT Service Desk per departmental Incident Management procedure and utilizes the Incident Management tool TeamDynamix. Provides assistance to students in our academic computer lab and the use of the Wepa kiosk. Completes tasks as assigned via Project Management processes. Performs various duties as needed to successfully fulfill the function of the position.
Required Attachments
Documents required for this position are listed under the Required Attachments section of this job listing. You will be required to upload and attach these documents in the application process.
Qualifications
Required Education: Bachelors degree AND:
12 months experience in MIS help desk or computer related field.
Equivalency/Substitution: Will accept 48 months of related experience in lieu of the Bachelors degree.
Working Conditions:
Physical: Must be able to engage in repetitive motions. Ability to sit for short or extended periods of time. Environment: Standard office environment.
Knowledge Skills & Abilities:
Proficient in Microsoft Office Knowledge of installing and troubleshooting computer software Experience in troubleshooting computer hardware Able to communicate well and build rapport quickly with students faculty and staff Able to accurately read and understand written materials and instructions Strong interpersonal customer service skills Detail oriented for accuracy of data and information Highly organized and able to handle multiple projects and deadlines
Why You Belong at the University of Oklahoma:The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!
Equal Employment Opportunity Statement:The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
