Senior Technical Support Officer
Senior Technical Support Officer
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Job Description
- Babergh and Mid Suffolk District Councils Ipswich Suffolk IP1 2BX
- 30559 - 35235 per annum (pro rata for part time)
- Full Time 37 hours per week
- Permanent
Full time part time and job share opportunities will be considered.
This advert is open to Babergh and Mid Suffolk District Councils employees only.
What we are looking for
We are looking for a Senior Technical Support Officer to join our busy Development Management Heritage and Enforcement Admin Team.
To be successful you will share our values commitment and motivation to make a difference for our residents clients and communities.
About the role
The main responsibilities of this role are as follows:
- To be the first point of contact by telephone and email for general planning heritage and enforcement enquiries.
- To provide technical support for the Area Planning Teams Strategic Team Heritage and Enforcement Teams including Area Team Managers.
- Inputting retrieval and maintenance of data via Uniform and the associated Document Management System (DMS).
- Providing information and advice to external and internal customers including councillors and Parish Councils.
- Uploading and labelling documents in our Document Management System. Redacting any sensitive information as required under GDPR.
- General day to day administrative tasks to assist the teams including telephone and email management.
- Responsible for Apprentices within the team offering relevant training and mentoring.
- To assist in recording daily statistics in the relevant spreadsheets
- To support the Support Team leader in the operational organisation of staffing and other day to day aspects.
- Keep up to date and advise the team of any changes to planning regulations planning fee increases pre-app fees.
- Validate complex applications assist other team members with validation queries respond to applicants and agents with problematic cases.
- Monitor Enterprise tasks to ensure that invalid and pre-applications are dealt with in agreed timescales and provide relevant feedback to the Support Team Leader
- Assist the Support Team Leader with agreed performance targets (both personal and team targets). This will include carrying out regular mentoring sessions on a 1-2-1 basis or for a wider group.
- To cover for the Support Team Leader as necessary.
The role is not limited to the above and you may be asked to assist in other tasks as and when they arise.
About you
Our ideal candidate will be a confident Administrator approachable flexible enthusiastic pro-active and have a willingness to take ownership of tasks.
Knowledge of Planning Validation processes is essential along with technical knowledge across Planning Heritage and Enforcement.
You will need to be accurate and methodical in your approach with an ability to work both on your own and as part of a team.
Attention to detail is critical in this role along with the ability to prioritise multiple tasks and maximise the best use of time.
With excellent IT skills you will regularly use a variety of software to input data and research information.
You will be prepared to pick up work outside of your own specialism or comfort zone when required to help in emergencies and provide backfill.
About us
Working together across our Councils and with our partners in the public private and voluntary sectors we provide excellent services to our 190000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment economy and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns 60 conservation areas and with two National Landscapes within our districts it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year increasing to 31 days after 5 years service plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Programme.
- Employee Assist Programme.
- Health Care Options.
For more information please visitourEmployee Benefits page.
Our ways of working
Work is what we do not where we go! We are committed to working in a more Hybrid way with a mix of office home and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.
We are committed to supporting equality and diversity Babergh and Mid Suffolk District Councils provide opportunity and ambition for all supporting and enabling our people to deliver the best possible service for our residents.
For more information
Please read theJob Description and Person Specification - before applying for this job opportunity.
If you wish to discuss the hybrid working approach for this role or for an informal discussion please contact Kealey Dabrila by emailing
Closing date: 5pm 18th July 2025.
When applying please ensure:
- your statement indicates how you meet each of the criteria in the Person Profile section of the Job Description/Person Specification.
- you attach your CV and completed supporting statement to your application.
- you use your Babergh and Mid Suffolk email address for your application.
Required Experience:
Senior IC
Employment Type
Full-Time
