T Desk Supervisor
T Desk Supervisor
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Job Description
Date Posted:
Country:
United KingdomLocation:
Grove Park 7 Barton Close Grove Park LE19 1SJ Leicester United kingdomJob Title
T Desk Supervisor
Role Overview
Day-to-day management of the T Desk team to maximize and close out the opportunities available to them. T Desk supports the operation with the realisation of company TQ sales objectives by means of production of TQ quotations along with follow-up on open quotations to secure an order
On a typical day you will:
Manage and co-ordinate the day-to-day tasks to ensure all workflows covered
Manage absence and leave of the team to ensure we can still meet operational demand
Monitor the weekly performance to plan understand individual workflows and know when intervention is required to maximize team output
Conduct weekly sanity checks and ensure all quotes in the system are created correctly to include sales feedback when quotes have been generated incorrectly
Manage and delegate any bespoke request
Provide feedback to the technical leads where we see repeat requests so that new packages can be developed.
The role will also require you be a productive team member taking on the following work as the rest of the T Desk assistance
Taking leads from the assigned opportunity channel and using the T fixed-price packages to create repair quotation according to priorities.
Using the information in CRM to ensure that the quotations get to the correct recipient.
Calls to customer to follow up on T quotes issued when required
Answer customer questions in relation to the current quotation in question and securing a booking confirmation PO order from the customer.
What you will need to be successful:
Able to motivate and drive the team to succeed
Able to demonstrate confident problem-solving skills.
Able to demonstrate critical thinking. Able to demonstrate high level of self sufficiency.
Candidate can demonstrate strengths in innovation and creativity.
IT and Systems proficient.
Apply today to join us and build whats next!
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
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Required Experience:
Manager
Employment Type
Full-Time
