Client Services Specialist
Client Services Specialist
Posted on :
01-08-2025
Employer Active
1 Vacancy
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Job Description
Client Services Specialist
Toronto ON (Hybrid) Full-Time
Base Salary: $55K$63K CAD
About Thrive
Thrive Career Wellness is a mission-driven SaaS company helping people take control of their career journeys. We support individuals through meaningful career transitions and empower organizations with tools to deliver impactful outplacement and career wellness services. Our platform is used by public and private sector organizations across Canada and beyond.
Our mission goes beyond job placementwere redefining what it means to achieve Career Wellness. With a focus on empathy empowerment and innovation were building a platform that supports people at every stage of their career.
About the Role
Were looking for a Client Services Specialist who is energized by helping others thrives in fast-paced environments and brings a customer-first mindset to everything they this client-facing role youll onboard train and support Thrive users helping them navigate their journey on our platform and access the tools they need to succeed.
If you love working with people and want to make a direct impact on users career journeys this role is for you.
What Youll Be Doing
- Become a Thrive platform expertunderstand and communicate its features clearly to users
- Support users in navigating their outplacement or career management programs
- Lead 1:1 onboarding calls and group training sessions
- Personalize user journeys by recommending the right mix of learning career and wellness tools
- Meet weekly volume targets across phone email and virtual meetings
- Drive user activation engagement and onboarding rates
- Collaborate with internal teams to improve service delivery and client experience
- Track and report on activity sharing key insights with the broader team
- Help shape and evolve our client engagement strategy
- Partner with marketing to support user engagement campaigns
What Youll Bring
- Strong verbal and written communication skills in English (French is a strong asset)
- Deep empathy and a customer-first mindsetyou thrive on helping people succeed
- Proven experience in a client-facing customer service or sales environment
- Ability to adapt to a wide range of client needs and backgrounds
- Detail-oriented self-driven and accountable for your work
- Background in Business HR or Communications is a plus (but not required)
Why Thrive
Were proud to offer a fast-paced high-trust work environment with real opportunities for growth. Thrive provides:
- 3 weeks paid vacation 1-week holiday shutdown
- Comprehensive health insurance and wellness benefits
- Annual learning & development budget
- Workspace allowance for remote/hybrid flexibility
- Supportive mentorship and career development opportunities
Applicants must be legally authorized to work in Canada. Thrive is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. If you require accommodations during the hiring process let us knowwere happy to support you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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