NAM HUB Business Process Owner (BPO)
NAM HUB Business Process Owner (BPO)
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Job Description
Location:
Remote - North Carolina United StatesJob ID:
R0097207Date Posted:
Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
Quality ManagementJob Schedule:
Full timeRemote:
YesJob Description:
General Information:
The Business Process Owner (BPO) will build and lead a team of Business Process Managers responsible for implementing harmonizing and continuously improving business processes within the HUB across all functions. Serving as the key representative of the HUBs the BPO works closely with the Global Business Process Owner (GBPO) and other HUBs BPOs to integrate harmonize and digitize processesensuring that local process initiatives align with global strategies. Reporting to the HUB Quality & Continuous Improvement Leader this role is essential for driving efficiency effectiveness and harmonization in service delivery designing comprehensive roadmaps for process implementation and working collaboratively with subject matter experts (SMEs) and cross-functional teams.
Strategic Responsibilities:
- Collaborate with the GBPO to adapt global process strategies to local HUB requirements.
- Establish a team of Business Process Managers and organizational structure to support the operational requirements of the functions within the HUB
- Design and develop detailed plans for the implementation of new business processes in the Local Service Units (LSUs).
- Identify opportunities for process standardization and continuous improvement ensuring alignment with both global objectives and regional needs.
Operational Responsibilities:
- Work closely with SMEs and HUB stakeholders to implement new processes incorporating industry best practices Lean principles and operational feedback.
- Monitor process adoption and performance gathering insights to refine and optimize process execution.
- Document and maintain standardized methodologies and best practices to support ongoing improvements.
Collaboration & Governance:
- Act as the primary liaison and representative of the HUB in discussions with the GBPO and other HUBs BPOs ensuring that local requirements are aligned to the global process framework.
- Foster cross-functional collaboration to drive the integration harmonization and digitization of processes across the organization.
- Establish governance mechanisms to monitor progress ensure compliance and maintain accountability for process performance.
People Management & Change Leadership:
- Serve as a change champion by promoting the adoption of new processes through targeted training and communication initiatives.
- Collaborate with HR and training teams to support smooth transitions and effective process implementation across teams.
Financial Responsibilities:
- Partner with leadership to align process improvement initiatives with budgetary goals ensuring cost-effective implementation.
Requirements:
- Bachelors or Masters Degree in Business Administration Engineering Operations Management or a related field.
- Minimum of 3 years experience in business process management particularly in integrating and digitizing processes in a regional environment.
- Proven ability to work effectively with cross-functional teams and SMEs preferably within the energy technology or industrial sectors.
- Excellent project management analytical and communication skills with a focus on data-driven decision-making.
- Experience in process standardization and digital transformation is highly preferred.
- Willingness to travel as needed (30%) to support initiatives.
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
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Employment Type
Full-Time
