Community Delivery Manager
Community Delivery Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We have an exciting opportunity for a Community Delivery Manager to join our fast-growing team at Evri. As a Community Delivery Manager youll be responsible for ensuring the final mile of our parcel journey runs smoothly putting customers and clients at the heart of everything you do. Youll lead performance across delivery units by supporting developing and engaging our network of self-employed and SE couriers.
This is a great time to be joining us! We are growing year on year with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
Interested Take a look at the below to understand what youll be doing in your role as aCommunity Delivery Manager at Evri!
- Driving continuous improvement using data and management insights (MI) to improve service delivery.
- Monitoring and improving performance metrics including Speed of Service Next Day C2C Collections Claims/Enquiries and more.
- Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
- Capacity management interviewing selecting and onboarding couriers to ensure full round coverage.
- Building sustainable courier coverage to reduce risk and meet growing delivery demands.
- Maintaining cost leadership by managing courier fees ad-hoc payments and local asset use.
- Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction.
Still Interested Great News!
We are looking for:
- A valid UK driving licence.
- Proven experience in coaching supporting and motivating individuals or teams.
- Confident in problem-solving and building effective contingency plans.
- Adaptability able to flex your communication style across different stakeholders.
- Effective negotiation and interpersonal skills.
At Evri we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. Were on a journey to better represent the customers we serve around the UK. Were committed to removing barriers and ensure that each person at Evri is valued for who they are and what they bring to our business.
We are Evri. Where everyone is welcome.
Were excited for the future. Lets deliver it together.
About Us
Every parcel every person every place every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone everywhere. And were doing that by offering the most convenient way to send receive and return parcels without costing the earth.
Whether its a customer sending a present to a friend a marketplace trader shipping in bulk or a major retailer such as John Lewis asos or Next weve got it covered. With our team of 30000 couriers thousands of local ParcelShops and a growing network of hubs and depots across the country we safely get parcels from A to everywhere.
And its not just customers and retailers who trust us. Weve won loads of industry awards over the past few years including gongs for IT innovation and our green fleet.
But we wouldnt be the biggest dedicated parcel delivery company in the UK without amazing people. Were a friendly ambitious and diverse bunch united by a passion for delivering the best customer experience. We have great opportunities throughout the business so take a look to see where you might fit in. We cant wait to hear from you.
Our Benefits
50% discount on sending parcels through Evri
Cycle to Work scheme
Company funded Life Assurance
Employee Assistance Programme with free counselling
Retailer discounts
Great career progression
Up to 26 days holiday
Voluntary flexible benefits at discounted corporate rates
Documents
Required Experience:
Manager
Employment Type
Full-Time
