Claims Officer - Total loss, Fire & Theft
Claims Officer - Total loss, Fire & Theft
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1 Vacancy
Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here Careers
Location: Parramatta NSW
Type: Permanent
The opportunity
We now have an exciting opportunity for a Motor Claims Officer to join our friendly and knowledgeable team based at our Parramatta office looking after Total Loss Fire & Theft claims. With a focus on team collaboration and our #QBEDNA this role is a great opportunity for someone looking to take the next step in their career with full training provided.
Your new role
Provide an exceptional operational and customer service experience for diverse internal and external stakeholders with our customers brokers and partnerships.
Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelines.
Manage fire theft & total loss claims in line with set procedures and policies ensuring that claims are documented correctly and resolved with a prompt and effective outcome.
Manage claims using the appropriate external and internal Recover and Salvage specialists to achieve the settlement outcome efficiently and effectively.
About you
Previous experience in motor or general insurance claims is advantageous but not essential
Strong customer service skills with a highly empathetic approach
Excellent communication skills both verbal and written with an engaging and courteous phone manner.
Ability to multitask effectively managing competing priorities to meet customer needs.
Exceptional organisational and analytical skills with the ability to critically assess and prioritise tasks.
A passion for making a difference while helping people in their time of need
About QBE
We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.
Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities.
With more than more than 11000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are down-to-earth passionate and kind.
We believe this is our moment what if it was yours too Careers
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Our Thriving at our Best wellbeing program including free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
18 weeks gender-equal flexible leave for all new parents including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBEs Family Domestic Violence First Responder Network
Discounts on insurance products car hire hotels goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Case Management Claims Settlement Collaboration Tools Communication Critical Thinking Customer Service Data Privacy Detail-Oriented Insurance Policies Intentional collaboration Managing performance Prioritization Problem Solving Risk Assessments Standards ComplianceApplication Close Date: 21/07/2025 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
