Senior Sales Specialist, Wayfair Stores

Senior Specialist Sales & Retail Engagement

Location: 3232 Lake Ave Suite 1 Wilmette IL 60091

This role has a competitive entry rate of $21.00 per hour.

Overview:

As a Senior Specialist of Sales & Retail Engagement youll take the lead in driving store performance and delivering an exceptional customer experience. Reporting to the Department Manager youll serve as a trusted mentor to Sales Associates and Specialists while modeling top-tier selling behaviors. With a deep knowledge of home furnishings design and consultative sales youll help shape the customer journey from inspiration to purchase. Your leadership and energy will foster a results-driven customer-focused culture helping both your team and store meet key goals.

The ideal candidate thrives in a dynamic environment enjoys developing others and is passionate about creating an inspiring and personalized shopping experience that reflects Wayfairs retail vision.

What Does a Senior Specialist of Sales & Retail Engagement Do

• Drive Sales Leadership & Result: Exceed individual KPIs and sales targets while coaching the team toward consistent strong performance.
• Lead by Example on the Floor: Showcase expert product knowledge and consultative selling to inspire customers and teammates alike.
• Mentor Sales Associates & Specialists: Coach team members on selling strategies customer engagement and in-the-moment service execution.
• Foster Collaboration & Team Energy: Contribute to a positive inclusive environment by encouraging shared wins and cross-functional partnership.
• Deliver Exceptional Customer Experiences: Tailor each interaction by understanding customer needs and recommending personalized solutions across platforms.
• Champion Product Expertise: Stay current on furniture trends new launches and design concepts to support customer education and sales.
• Support Operational Excellence: Assist with floor sets replenishment and store presentation standards to create a seamless shopping experience.
• Leverage Data & Tools to Improve Performance: Use sales tools and CRM systems to monitor metrics track customer activity and refine selling approaches.
• Demonstrate Professionalism & Reliability: Maintain consistent dependable attendance and proactively communicate to support store operations.
• Problem-Solve in the Moment: Step in to de-escalate issues and ensure resolution reinforcing customer trust and loyalty.
  
  

What are the Job Requirements

• Leadership & Coaching Experience: 24 years of experience leading or mentoring teams in a fast-paced goal-driven retail or design setting.
• Sales & Customer Engagement Expertise: A proven track record of exceeding sales targets through proactive solution-based customer interactions.
• Business Acumen & Strategy: Strong ability to analyze KPIs and apply insights to improve individual and team performance.
• Product & Design Knowledge: Comfort and confidence working with home furnishings and design solutions with a passion for style and function.
• Exceptional Communication Skills: Clear thoughtful communication skills that elevate both customer interactions and team collaboration.
• Problem-Solving Agility: Adaptable quick-thinking and able to manage multiple priorities without compromising service quality.
• Tech Savvy: Experience using CRM systems design tools POS and Microsoft or Google Suite tools to drive results.
• Schedule Flexibility: Willingness to work evenings weekends and holidays based on evolving business needs.

Additional Physical and Environmental Requirements:

• Physical Activity: Frequent standing walking and reaching with hands and arms; occasional sitting climbing balancing and crawling.
• Mobility & Movement: Frequent stooping kneeling and crouching throughout the day.
• Lifting Ability: Must be able to lift and/or move up to 50 lbs regularly.
• Vision Requirements: Includes close distance color and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazardsmust adhere to all safety protocols.
  
  

What are the Benefits*

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical dental and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediatelybecause work-life balance matters.
• 401(k) with Company Match: Well match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employmentlearn grow and get support along the way.
• Wayfair Employee Discount: Save big on the pieces you loveplus get 10% off at our in-store restaurant .
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• And So Much More: Weve got more good stuff where that came from! NOTE: our full-time roles receive the full benefits package above while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!