Guest Experience Host, Part-Time, Wayfair Stores

Guest Experience Host Part Time Wayfair Stores

Location: 3232 Lake Ave Suite 1 Wilmette IL 60091

The entry pay rate for this position is $18.00/hr.

Overview:

At Wayfair we believe great experiences start the moment someone walks through our doors. As aGuest Experience Host youll be the first and last impression for every guest and team member who enters our store. From offering a warm welcome to helping monitor safety and store standards youll play a key role in creating a seamless secure and friendly in-store experience. If you thrive on human connection are naturally observant and love delivering standout service youll feel right at home here.

What Does a Guest Experience Host Do

• Deliver Hospitality-Level Service: Go beyond expectations to ensure every guest feels valued respected and supported. Whether youre greeting at the entrance resolving concerns or helping someone find their way youll treat every interaction as a chance to leave a lasting positive impression.
• Create a Welcoming Vibe: You will ensure every visit starts and ends on a high note. Offer assistance answer questions and set a friendly professional tone for the entire team.
• Support Customer & Team Needs: Assist guests with wayfinding field inquiries and surface feedback or concerns to store leadership. Be a go-to source for in-the-moment supportwhether for customers or your teammates.
• Tackle Admin Tasks with Care: Answer store phones check voicemails help with device check-ins and support internal communication needs. Document and escalate security or safety incidents with accuracy professionalism and confidentiality.
• Enhance Asset Protection Awareness: Keep a watchful eye on store activity and flag behaviors that may indicate policy violations theft or safety risks. Work closely with the Asset Protection (AP) team to maintain a secure environment.
• Uphold Safety Standards: Conduct routine safety walks and monitor for potential hazards in both front-of-house and back-of-house areas. Respond promptly and appropriately to safety incidents and escalate issues when needed.
• Oversee Security & Access: Manage check-in procedures for associates and visitors monitor security desk operations and use store cameras to oversee key entry and exit points.

Youll Thrive in This Role if You Have:

• People-First Energy: 1 years of experience in retail hospitality or customer-facing roleswhere you made others feel seen supported and welcome.
• Strong Communication Skills: You can clearly and professionally communicate in person and in writing adjusting your tone as needed for guests associates and leaders.
• Situational Awareness: Youre observant tactful and know when to escalate concerns. You recognize when something is off and respond with care and confidence.
• Tech-Savviness: Youre comfortable using Google Suite tools like Gmail Sheets and Formsand ready to learn new systems if needed.
• Dependable Flexibility: Available for a retail schedule including mornings evenings weekends and holidays. You show up on time and bring your A-game to every shift.
• Hospitality Mindset: Background in hospitality or high-end service environments is a big plus. You bring warmth attentiveness and a solutions-focused attitude to every interaction ensuring guests feel truly cared for from start to finish.

Additional Physical and Environmental Requirements:

• Physical Activity: Frequent standing walking and reaching with hands and arms; occasional sitting climbing balancing and crawling.
• Mobility & Movement: Frequent stooping kneeling and crouching throughout the day.
• Lifting Ability: Must be able to lift and/or move up to 50 lbs regularly.
• Vision Requirements: Includes close distance color and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazardsmust adhere to all safety protocols.
  
  

What are the Benefits*

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical dental and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediatelybecause work-life balance matters.
• 401(k) with Company Match: Well match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employmentlearn grow and get support along the way.
• Wayfair Employee Discount: Save big on the pieces you loveplus get 10% off at our in-store restaurant .
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• And So Much More*:Weve got more good stuff where that came from! Our full-time roles receive the full benefits package while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!