Senior Business Systems Analyst – Certinia PSA

The Opportunity:

We are seeking a highly experienced and collaborative Senior Business Systems Analyst with a solid hands-on proven experience specializing in Salesforce and Certinia Professional Services Automation (PSA) applications. This pivotal role is integral to our IT team focusing on optimizing and enhancing our core business systems to support organizational goals and drive significant business growth. The ideal candidate will be a proactive problem-solver adept at working within a SAFe Agile framework and possess exceptional communication skills to foster strong relationships with cross-functional teams. Your contributions will directly impact team success and project outcomes ensuring our systems effectively support our evolving business needs.

Responsibilities:

• System Analysis & Solution Design:
• • Lead requirement refinement sessions with business stakeholders to understand complex business needs pain points and desired outcomes related to Certinia PSA.
  • Translate business requirements into detailed functional specifications user stories and acceptance criteria.
  • Design configure and propose scalable and robust solutions within Salesforce and Certinia PSA to meet business requirements leveraging declarative and programmatic options where appropriate.
  • Analyze existing processes and identify opportunities for system enhancements automation and process improvements to increase efficiency and effectiveness.
• Certinia PSA Administration & Support:
• • Administer and configure Salesforce and the Certinia PSA application including but not limited to managing users profiles roles permissions custom objects fields page layouts workflows validation rules and approval processes.
  • Provide expert-level guidance troubleshooting and resolution for complex issues within Salesforce and Certinia PSA ensuring minimal disruption to business operations.
  • Stay current with Salesforce and Certinia PSA releases new features and best practices and make recommendations for their adoption.
• Integration & Documentation:
• • Design and document integration between Certinia PSA and other critical enterprise systems including HR and IAM platforms.
  • Create comprehensive integration documents detailing data mapping transformation rules API specifications and error handling processes.
  • Collaborate with development and integration teams to ensure seamless data flow and functionality across connected systems.
• Collaboration & Communication in SAFe Agile:
• • Actively participate in and contribute to SAFe Agile ceremonies including PI Planning Sprint Planning Daily Stand-ups Sprint Reviews and Retrospectives.
  • Collaborate closely with Product Owners Scrum Masters development teams QA testers and other business stakeholders to ensure alignment and successful delivery of features and enhancements.
  • Champion a collaborative team environment sharing knowledge and mentoring junior team members. Your ability to foster teamwork and open communication is critical to achieving project success and positive outcomes.
  • Utilize excellent communication skills (written verbal and presentation) to effectively interact with technical and non-technical audiences across all levels of the organization ensuring clarity and understanding of complex system functionalities and project updates.
• Project & Stakeholder Management:
• • Manage and prioritize a backlog of requests enhancements and projects related to Salesforce and Certinia PSA.
  • Work effectively with cross-functional teams (e.g. Business Segment Ops Shared Services Finance HR IT) to understand their needs manage expectations and ensure solutions align with broader organizational goals and contribute to business growth.
  • Facilitate user acceptance testing (UAT) and provide training and support to end-users.

Required Skills & Experience:

• Bachelors degree in information technology Computer Science Business Administration or a related field.
• Solid experience as a Business Systems Analyst or similar role with a strong focus on Salesforce and Certinia (formerly FinancialForce) PSA applications.
• Proven hands-on experience in administering and configuring Salesforce and Certinia PSA including an in-depth understanding of their respective data models security models and business process automation capabilities.
• Demonstrated experience working within a SAFe Agile or other Agile development methodologies with a strong understanding of Agile principles and practices.
• Exceptional analytical and problem-solving skills with the ability to dissect complex issues and propose effective well-reasoned solutions.
• Excellent communication interpersonal and presentation skills with the proven ability to work effectively with cross-functional teams and influence stakeholders at all levels.
• Proficiency in writing clear and concise technical documentation including requirements functional specifications and integration documents.
• Specific experience in designing and documenting integrations between Salesforce/Certinia PSA and HR/IAM systems.
• Strong understanding of Professional Services operations and related processes (e.g. project management resource management time and expense tracking billing revenue recognition).
• Fluent ENGLISH

Preferred Qualifications:

• Salesforce certifications (e.g. Salesforce Certified Administrator Salesforce Certified Advanced Administrator)
• Certinia PSA certifications (e.g. Certinia PSA Certified Administrator Certinia PSA Implementation Consultant).
• Experience with other related Salesforce ecosystem applications or tools.
• Familiarity with data migration and data quality management best practices.
• Experience with reporting and analytics tools within Salesforce and Certinia PSA.
• SAFe Agilist (SA) or other SAFe certifications.

Please note:
This is a senior-level position and hands-on experience with the required technology is essential. Candidates may be asked to complete a technical assessment to validate their skills.

If your experience with this technology is not solid or recent we kindly ask you not to apply at this time.